Technical Account Leader (Customer Success)

At Articul8, we build enterprise-grade Generative AI solutions that help global organizations unlock new value from their data. Our platform is trusted by some of the world’s most innovative companies, and we partner closely with customers to design, deploy, and scale AI solutions that deliver measurable impact. Every team member has real ownership, and the work you do here directly shapes our platform and our customers’ success. If you thrive in an environment where innovation happens daily and impact is visible, Articul8 is the place to do the best work of your career.

We are seeking a Technical Account Manager (TAM) to join the Customer Success team and serve as the principal technical advisor for our most strategic customers. As a TAM at Articul8, you will be the bridge between our customers and the entirety of our AI platform. You will proactively ensure operational excellence, value realization, and continuous improvement for our customers. This role is both customer-facing and technically deep, requiring the ability to advocate for the customer internally and evangelize Articul8’s unique platform externally.

• Customer Technical Advisor: Act as the senior technical point of contact and trusted advisor to assigned enterprise customers; guide solution discovery, onboarding, technical planning, deployment, and ongoing optimization of the Articul8 AI platform.

• Solution Enablement: Lead technical workshops to train customers on product features and best practices, guide architecture reviews, and support integration efforts to accelerate time-to-value and maximize platform adoption.

• Operational Health: Monitor and proactively manage customer deployments for performance, cost-effectiveness, security, and reliability. Deliver operational reviews, risk assessments, support and troubleshooting skills and incident post-mortems to drive high service standards.

• Customer Advocacy: Champion customer needs and feedback within Articul8 proactively; influence the product roadmap by relaying actionable requirements, issues, and opportunities for improvement based on real-world customer usage and outcomes.

• Collaboration: Work cross-functionally with Sales, Engineering, Product, Research and Customer Success teams to resolve complex technical challenges and achieve customer goals; facilitate information flow and stakeholder alignment.

• Continuous Improvement: Drive optimization initiatives through automation, monitoring, and process refinement. Develop knowledge content, best practices, and enablement materials to scale impact.

• 10+ years of experience in technical account management, technical consulting, or enterprise solution architecture, engaging directly with executive and technical stakeholders in large organizations.

• Technical breadth in cloud architecture, operations, and the ability to manage executive and engineering relationships. Strong understanding of cloud platforms (AWS, Azure, GCP), enterprise integration patterns and/or modern AI/ML/GenAI workloads are preferred.

• Escalating and resolving priority support issues while reducing future recurrence through root cause analysis and process improvement with measurable improvements in complex software environments.

• Demonstrated experience for customer-centric mindset, enabling customer success through collaboration with multiple stakeholders and advising enterprise customers in complex IT/cloud environments.

• Strong communication and facilitation skills, with a proven ability to clearly articulate technical concepts and influence both business and engineering audiences.

• High level of customer empathy and a commitment to delivering business outcomes.

• Willingness and ability to travel for customer engagements.

At Articul8, culture isn't just words — it's how we show up for each other and our customers:

• Practice humility – Listen first, respect all voices, and recognize that great solutions are built together.

• Bias for outcomes – Focus on impact, not just effort; deliver meaningful results that matter to our customers.

• Care deeply – About customers, teammates, and the quality of our deliverables. Act as Customer 0 for our products and tools.

• Dare to do the impossible & embrace scarcity – Push boundaries with creativity and resourcefulness.

• Build a better world – Use our technology and platform to create solutions that benefit not just enterprises, but society at large.

Joining Articul8 means stepping into a startup environment where every contribution matters and outcomes move the company forward. It's an "all in" culture — not about long hours, but about shared commitment, ownership, and impact.

• The opportunity to architect and implement cutting-edge Generative AI for leading global enterprises.

• A culture of curiosity and technical excellence, where you'll continuously learn and grow.

• High ownership of solutions — your work goes live, impacts customers directly, and informs the product roadmap.

• A collaborative team that values diversity, inclusion, and creativity, supporting both personal and professional development.

• Equity and ownership opportunities in a category-defining company.

• The chance to build reference architectures and deployments that will shape enterprise AI adoption at scale.

If you're ready to join a team that's moving fast, thinking big, and helping customers succeed with Generative AI from initial vision through production deployment, we'd love to hear from you.