The Technical Account Manager will lead customer technical projects, provide architecture guidance, ensure product adoption, and serve as a trusted advisor to enhance customer success and satisfaction.
ABOUT US
ABOUT THE ROLE
Acceldata is the market leader in Enterprise Data Observability. Founded in 2018 and backed by top investors including Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures, we are a Series-C funded company headquartered in Silicon Valley.
Our Enterprise Data Observability Platform—the first of its kind—helps enterprises build and operate world-class data products by ensuring data is reliable, trusted, and ready to power today’s most critical technologies, including AI, LLMs, Analytics, and DataOps.
Delivered as a SaaS solution, Acceldata is trusted by leading global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many more.
Our Technical Account Managers are customer-facing technical advisors and architects who own long-term customer success and value realization for Acceldata’s strategic enterprise accounts.
Our TAMs act as trusted technical advisors and architects, partnering closely with Strategic Account Managers, Product, and Engineering teams to translate customer business priorities into multi-quarter technical success plans, align product capabilities with customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on outcomes for both the customer and Acceldata.
RESPONSIBILITIES
- Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.
- Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.
- Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.
- Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments.
- Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.
- Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices.
- Travel to customer sites as needed to deliver deep technical engagement and business impact.
- Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success. Customer Success & Value Ownership
- Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
- Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
- Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
- Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
- Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
- Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.
Technical Leadership & Solutions Architecture
REQUIREMENTS
- 12+ years of experience as a Solution Architect in enterprise data management or data platforms and distributed systems (Data & Control plane architectures).
- Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, is highly desired.
- Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
- Deep understanding of data pipelines and metadata management, data observability, lineage, and governance.
- Familiarity with data quality, data catalog, and governance tools like Informatica, Collibra, Alation, Atlan, etc.
- Experience working across AWS, Azure, or GCP environments.
- Experience with modern cloud data platforms such as Databricks and Snowflake.
- Hands-on experience with:
- Apache Spark, Kafka, and other open source big data platform technologies.- Kubernetes and containerized workloads.
- Strong consultative mindset with enterprise customers, with the ability to translate business outcomes into technical architectures.
- Executive-level communication and stakeholder management skills.
- Proven ability to manage multiple complex customers simultaneously.
- Comfortable influencing Product and Engineering through structured inputs.
At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status, or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.
#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out-of-the-box’ mindset. If you want to push boundaries, learn continuously, and grow to be the best version of yourself, Acceldata is the place to be!
We also believe in providing our employees with the right tools and resources to help them excel at their job. We offer:
- Flexible PTO Plan
- Up to 100% employer-paid benefits for health, dental, and vision coverage for specific plans
- Discounts and offerings for major vendors through our PEO
- Apple Air Mac Equipment
- Becoming part of the team that coined the term “Data Observability”!
acceldata Campbell, California, USA Office
2105 S Bascom Ave, Campbell, CA, United States, 95008
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Drive new SaaS license revenue by prospecting and closing enterprise education customers. Build C-suite relationships, lead account and territory planning, orchestrate cross-functional teams, act as trusted advisor on IT and security roadmaps, and bring specialists into deals. Travel up to 50%.
Top Skills:
AIArmisSaaSServicenowVeza
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Drive new SaaS revenue through account and territory planning, prospect research, and field sales. Build C‑suite relationships, orchestrate cross-functional account teams, act as trusted advisor on IT and AI integration, and identify specialists to win and negotiate deals while meeting sales targets.
Top Skills:
AIArmisSaaSServicenowVeza
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead large-scale, cross-functional technical programs for APEX Strategic Programs, translating business objectives into execution strategy, driving governance, using AI to accelerate delivery, and coordinating stakeholders through program lifecycle to achieve measurable strategic outcomes.
Top Skills:
AIAi AgentsEnterprise SaasServicenowWorkflow Automation
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
