The Technical Account Manager will oversee technical onboarding, manage customer integrations, support API use, and engage with cross-functional teams to enhance customer satisfaction and operational success.
About Us
What You'll Do:
Required Qualifications
Preferred Qualifications
What Success Looks Like
Why Join Supio
Supio is a trusted AI platform purpose-built for law firms, reshaping how data drives impactful outcomes. Our innovative approach blends technology with deep legal expertise, making us a leader in our field. We go beyond surface-level AI to deeply understand our customers’ daily needs, empowering law firms with unparalleled data insights. Supio delivers human-level, accurate analysis of complex data and legal records, quickly and efficiently bringing critical insights when they matter most. Trusted by top litigation lawyers, our platform has supported over $1 billion in settlements.
Headquartered in Seattle with an office in San Francisco, we raised $60M Series B in April 2025 led by Sapphire Ventures with Mayfield and Thomson Reuters Ventures, bringing total funding to $91M. We're scaling rapidly and looking for exceptional talent to join us in this next phase of growth.
We're looking for passionate team members who are motivated by our mission and ready to help us achieve it.
Who We’re Looking For
We're hiring a founding Technical Account Manager to serve as a key technical partner for our customers. You will sit at the intersection of customer success, engineering, and product. You will own the technical onboarding experience for customers, including setting up and supporting integrations (e.g., Salesforce, SmartAdvocate) and Intake, conducting technical discovery calls, and guiding customers through the setup and use of Supio’s public API and ongoing maintenance of these integrations. You’ll work closely with customer stakeholders and Supio’s internal teams to ensure smooth implementations, scalable integrations, and long-term customer success.
Customer Integrations & Onboarding
- Lead technical onboarding for new customers, including integration setup and configuration of Intake
- Implement and support third-party integrations such as Litify (Salesforce), SmartAdvocate, and other case management or CRM systems
- Diagnose and resolve integration issues in collaboration with Engineering and Support
API Enablement
- Conduct discovery calls to understand customer technical requirements and use cases
- Guide customers through setup and usage of Supio’s public API
- Provide technical best practices, sample workflows, and troubleshooting support for API consumers
Customer Partnership
- Act as the primary technical point of contact for assigned accounts
- Translate customer needs into clear technical requirements and feedback for Product and Engineering
- Proactively identify opportunities to improve customer workflows through deeper technical adoption
Cross-Functional Collaboration
- Partner with Customer Success, Sales, Product, and Engineering to ensure a seamless customer experience
- Help define and improve internal processes for integrations, onboarding, and API support
- Contribute to technical documentation, integration guides, and onboarding materials
- 3+ years of experience in a Technical Account Manager, Solutions Engineer, Implementation Engineer, or similar customer-facing technical role
- Hands-on experience with APIs (REST, JSON, authentication methods such as OAuth or API keys)
- Experience implementing or supporting SaaS integrations (e.g., CRMs, case management systems, data pipelines, VoIP)
- Strong ability to conduct technical discovery and communicate complex concepts to non-technical stakeholders
- Comfortable troubleshooting technical issues across systems and environments
- Experience working with legal tech platforms (e.g., SmartAdvocate, Clio, Filevine) or CRM tools like Salesforce
- Familiarity with webhooks, ETL processes, or data synchronization concepts
- Experience reading logs, debugging API calls, or working with Postman / similar tools
- Background working in fast-growing SaaS or startup environments
- Customers are onboarded quickly and confidently with minimal friction
- Integrations are stable, well-documented, and scalable
- Customers successfully adopt Supio’s API for their workflows
- Strong relationships are built with customer technical and business stakeholders
- Be a founding member of a growing technical customer-facing team
- Work directly with customers building real-world, high-impact integrations
- Influence product direction through close customer feedback
- Competitive compensation, benefits, and growth opportunities
Compensation
As an early-stage startup, we offer a competitive compensation package that includes base salary, meaningful equity, and benefits. Equity grants are designed to ensure employees share in the long-term success and upside of the company.
Base Salary: $150,000 - $175,000 annually
Actual compensation may vary outside of these ranges based on a number of factors, including a candidate’s qualifications, skills, competencies, experience, and geographic location.
Top Skills
APIs
Crm Systems
JSON
Litify
Oauth
Postman
Rest
SaaS
Salesforce
Smartadvocate
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