Technical Account Manager (Remote)

Customer Partnership & Discovery

• Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives.
• Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs.
• Develop a deep understanding of each customer’s environment, workflows, and long-term goals.
• Establish and maintain strong, influential relationships with customer stakeholders and internal cross-functional teams.
• Serve as a trusted advisor and advocate, setting appropriate expectations and driving successful outcomes.

Technical Guidance & Value Realization

• Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability.
• Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases.
• Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency.
• Proactively identify opportunities to enhance customer ROI through strategic initiatives and expanded platform utilization.
• Lead compelling, value-based demonstrations—both standard and customized—to showcase platform capabilities and business impact.
• Probe for additional expansion opportunities by aligning platform capabilities to evolving customer needs.

Product Advocacy & Feedback Loop

• Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements.
• Capture, track, and document product feedback and competitive intelligence.
• Communicate customer insights effectively to drive continuous platform improvement.

Expertise & Continuous Development

• Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations.
• Continuously refine technical, product, and pre-sales knowledge to stay current with platform enhancements and evolving customer use cases.
• Maintain a strong understanding of industry trends, competitive landscape, and best practices.

Qualifications:

• 3+ years of experience working with enterprise customers, driving strategic adoption and value realization
• Experience with IT Infrastructure, IT Operations tools, Compliance, and Security environments
• Proven ability to influence stakeholders and drive customer outcomes.
• Excellent consultative communication and presentation skills, with the ability to engage technical and executive stakeholders
• Functional understanding of API integrations, database concepts, and software configurations
• Strong technical aptitude with the ability to translate business requirements into scalable solutions.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
• Self-motivated learner with the ability to quickly absorb and apply new concepts independently
• Ability to travel occasionally for on-site customer engagements.
• Proficiency in Salesforce, PowerPoint, Asana, Google Suite

What we can offer you:

• Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
• Market-competitive salary + equity
• A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital