Technical Account Manager - Tech Touch (Remote, BRA)

About the Role:
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You'll Do:

• Serve as a technical contact and augment our customer support teams

• Participate with onboarding process

• Perform quarterly health checks and business reviews

• Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.

• Escalate customer issues to management when appropriate.

• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

• Leverage knowledge content and systems to obtain product expertise

• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

• Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product

• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

• Drive support cases to ensure issues are being resolved in a timely manner.

What You'll Need:

• Bachelor’s Degree or equivalent experience

• Experience working with Windows Operating Systems

• Knowledge of enterprise web technologies, security and cutting-edge infrastructures

• Excellent customer service skills and ability to quickly establish technical credibility with customers

• Excellent communication skills, written and verbal

• Professional fluency with the English language

• Proven problem-solving skills

• Collaborative attitude

• Commitment to customer success

Bonus Points:

• Bachelor’s Degree in related field

• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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