Technical Account Manager

At Lytx, you'll take the lead in cultivating and nurturing customer relationships, collaborating seamlessly with account teams, and developing an in-depth technical understanding of our customers' Lytx implementations. Your main objective is to enhance their technical support experience, overhaul our system of engagement, and actively contribute to the dynamic growth of our team!

What You’ll Be Doing:

• Serve as primary technical contact and augment our customer support teams.
• Develop and sustain relationships with customers and account teams to align Lytx solutions with their unique needs to ensure adoption.
• Engage with customers at all levels of their organization, from the front lines to the C-suite.
• Act as the primary technical interface and critical issue point for your book of business.
• Identify, resolve, and call out day-to-day device and/or integration issues.
• Maintain control of the overall resolution for any raised case, leading cross-functional groups as needed.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing standard processes.
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
• Apply internal technical expertise, including development engineers, knowledge base, and tools, for optimal customer issue resolution.
• Bring up customer issues to management when appropriate.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.

What You’ll Need:

• Exceptional technical literacy, with the ability to troubleshoot hardware and software.
• Proven success in efficiently resolving issues through strategic escalation management at all levels, from business owners to executives.
• Experience supporting enterprise-level customers in SaaS, IoT, or PaaS environments.
• Demonstrated technical expertise in integrations, APIs, and webhooks.
• Hands-on working experience with SQL for troubleshooting and self-service.
• Familiarity with debugging and proficiency in using scripting languages such as JavaScript, Python, or Node.js.
• Experience leading technology integrations and consultations with partners and clients.
• Collaborative teammate, adept at engaging across corporate functions: Customer Success, Technical Support, Implementation, and Product Management.
• Proven experience in technical account management, technical support, customer success, or a similar role.
• Willingness and ability to travel as required by the position.
• BS or commensurable experience.

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring salary for this position is:

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].  Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.