Technical Account Manager

TL;DR

Fast-growing measurement company looking for a Technical Account Manager with 1-3 years of experience in Ad Operations or Media Analytics.

Who we are

Adelaide is the leader in one of the fastest-growing areas of digital advertising: attention metrics. 

Since 2020, we’ve been a trusted measurement partner for 40% of Fortune 50 companies. They rely on our metric, AU, to maximize the effectiveness of media spend. AU is “the attention economy's most widely recognized metric,” according to Adweek, and we swept the measurement category in the 2024 Adexchanger awards.

Our business is growing rapidly—we’ve doubled revenue in just 18 months and grew our team by 45% last year. Earlier this year, in partnership with The New York Times, we launched Adelaide for Publishers, the next step in our vision to create a more fair and equitable marketplace for media.

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.

While we have an office in NYC, we’re very remote-friendly and support flexible work arrangements. 

How we operate

We are a team of action-oriented doers; management rolls up their sleeves to contribute daily. Our culture is rooted in curiosity and loosely held but rigorously vetted opinions; everyone is encouraged to contribute to planning and strategy.

Position Overview

This position reports to the Senior Director, Analytics and Technical Account Management; Technical Account Managers (or TAMs) at Adelaide manage the setup and maintenance of measurement across Adelaide campaign executions. 

We’re seeking a candidate with 1-3 years of experience in Ad Operations or Media Analytics

In this role, you will be joining the Technical Account Management team. You’ll be responsible for measurement setup and maintenance throughout the campaign life-cycle. Day-to-day activities range from sanity checking attention measurement against all channels, troubleshooting when issues arise, assessing measurement capabilities with new partners, and instructing teams on Adelaide tools like Campaign Manager, Adelaide’s Self-Service Tagging Tool.

An important part of our culture is continuing education and the sharing of ideas. We offer: 

• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions

Specifically, in this role, you will learn:

• Become an expert in attention and media quality measurement from both a general and technical perspective
• How to integrate and apply measurement technologies across different publishers and ad platforms working across media channels and buying types
• The inner workings of digital media and the incentives that drive the industry
• How to integrate measurement technologies with new partners across different use cases

Core Responsibilities

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
• Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
• Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML
• Train both internal and external teams to utilize Adelaide’s Self-Service Tagging Tool
• Analyzing granular measurement based data to help improve upon our tracker development and implementation

What you'll bring

• 1–3 years of experience in Ad Operations, Media Analytics, or a related field
• Proficiency in Excel, including working with formulas, pivot tables, and large datasets
• Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels
• A positive, collaborative attitude with a willingness to learn and adapt in a fast-paced environment
• Strong communication skills and attention to detail

What will set you apart

• Hands-on experience with reporting

Benefits 

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Wellness & Development Stipend
• Holiday break
• Volunteer time off

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401k Retirement Plan

• Remote-first environment
• New York office
• Access to WeWork spaces available

Equal Employment Opportunity (EEO) Statement

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.