Senior Manager, Technical Architecture, Auth0

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 
Join our team! We’re building a world where Identity belongs to you.

Position Description:

This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of Okta services. The Senior Manager is an experienced, enthusiastic, and hands-on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes.

The Senior Manager is a leader of a high-performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring the team of Technical Architects.

You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions.

Team Leadership:

• Hiring, growing, and retaining a team of Professional Service Technical Architects.
• Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth. 
• Up-skilling team members to ensure they have the expertise to successfully deliver Okta to customers. Manages outlined objective and subjective performance metric requirements. 
• Active sync with Partner, delivery enablement & address performance

Customer Engagement:

• Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders.
• Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and Okta expectations.

Operational Excellence:

• Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers. 
• Perform Governance & audits of Technical Architecture design and deliverables quality
• Drive team contribution to Technical Architecture Practice evolution and initiatives
• Directly contribute to ongoing process improvement within the Technical Architecture practice and across Okta Professional Services and our subcontractor ecosystem.
• Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams 

• 10+ years experience in Identity & Access Management.
• 5+ years of experience leading teams.
• 5+ years of experience in Design, consulting, delivering solutions to external customers.
• Expertise in technologies and protocols like SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• Extensive knowledge of enterprise web technologies and security.
• Ability to work independently and multi-functionally supporting the development of client work you're doing.
• Ability to Multi-task and manage multiple customer engagements is a requirement.
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.
• Ability to travel up to 50%.
• A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required.
• Auth0 Certified OR Okta Certified Consultant will be a plus.
• CISSP certification is a plus.

#LI-BF1

#LI-Remote

P23342_3240243

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.