The Technical Change Manager oversees change control processes, assesses risks, coordinates with IT and security teams, and drives change management within Agile frameworks.
Technical Change Manager
Location: Chicago - Remote
JOB SUMMARY
The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.
KEY RESPONSIBILITIES
- Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes
- Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments
- Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries
- Develop user-facing communication and readiness content for technology-driven changes
- Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements
- Conduct post-implementation reviews (PIRs) and document lessons learned
- Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate
- Identify patterns in failed or rolled-back changes and drive process improvement
QUALIFICATIONS
- Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome
- 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
- Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred
- Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations
- Experience with OCM principles or change readiness activities strongly preferred
- ITIL v4 certification is a great to have
- Strong analytical judgment — you know a high-risk change when you see one
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Design and ship firmware for battery-powered and gateway IoT devices. Lead hardware bring-up, implement peripheral drivers, secure bootloaders and OTA, optimize power, debug hardware/software integration, and drive cross-team technical decisions at staff level.
Top Skills:
AdcBare-MetalCCanDevice Firmware Update (Ota)FreertosI2CNetwork AnalyzerOscilloscopePower ManagementRf Spectrum AnalyzerRtosSecure BootloaderSpiUartZephyr
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound insurance sales calls and warm leads, assess customer needs, recommend Property & Casualty coverages, and close policies. Complete paid training and obtain required P&C license. Work remote with provided equipment and meet schedule and workspace requirements.
Top Skills:
Dsl)FiberPcWired High-Speed Internet (Cable
Cloud • Information Technology • Security • Software • Cybersecurity
Sell Zscaler cloud-native Zero Trust security solutions to Federal Government customers. Build account and territory plans, develop executive relationships, partner with solution engineers, maintain Salesforce pipeline, and drive value-based, solution selling to close complex deals.
Top Skills:
Ai-Powered Sales Intelligence PlatformsAi/MlCloud-NativeSalesforceZero Trust Exchange
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
