Technical Consultant (SAP Integrations)

Duties and Responsibilities

• Understands the requirements of customers within the project and strives to deliver these consistently. Works with customers to achieve a successful result.
• Takes personal responsibility for ensuring the customer’s problems are resolved.
• Develops and maintains strong, productive relationships with customers.
• Develops strong relationships with R&D and delivery teams, resellers, and System Integrators.
• Takes ownership of multiple solutions to maximize the value the software provides for Enable customers.
• Partners with Functional Consulting, Project Management and Clients to lead technical solution resolution.
• Acts as a conduit between customers and technical teams.
• Works on multiple projects.
• Maintains a high-level overview of technical competence and domain knowledge of SAP and Enable products. Research new releases and updates.
• Provides solution architecture support and technical guidance.
• Relates requirements from the customer to the R&D and delivery teams.
• Ensure the technical capabilities of software customizations meets agreed upon customer requirements.
• Technical Design and Documentation for the customized solution required by the customer.
• Confirm the software technical capabilities are in line with the design specifications and customer requirements.
• Actively contributes to the successful implementation of proposed solutions, resolving technical and design issues during the implementation phase and go-live.
• Work closely with the engagement team to ensure we meet and exceed customer requirements and expectations.
• Effectively communicates and works with other team members to achieve organization objectives.
• Undertake additional tasks, responsibilities, and ad-hoc projects as and when requested.
• Ensure all billable work is billed effectively.
• Maximizes opportunities for billable work.
• Ensure timesheets are submitted on time and accurately recorded.
• Provide training and ongoing mentoring to the team.
• Understand the desired outcomes, performance standards, and timescales and act accordingly.
• Identify technical strengths and weaknesses of team members and work with them to grow and improve their skillsets. Share and transfers knowledge to others readily.
• Creates effective working relationships which enable a climate of trust and respect within the team.
• Provides technical issue resolution for escalated Project and Support incidents and tickets
• Leads by example through high-quality, hands-on practical development work and a professional approach.

Knowledge, Skills, and Abilities (KSAs)

• Proven track record in delivering outstanding technical solutions, requirements, solution design, customer presentation skills.

Required Education and Experience

• Relevant post-secondary qualification or substantial relevant work experience.
• SAP Certified Associate - Integration Developer
• At least 5-8 years’ experience in SAP software implementations.
• Experience in implementing system design and process improvements.
• Experience working with key customers to deliver customization requirements.
• Requirements gathering and business analysis experience.
• Experience in Finance, Supply Chain or Manufacturing with an in-depth understanding of related business processes.

Preferred Education and Experience

• BS is Computer Science or similar, or equivalent experience (7+ years) in a Software Development Role
• 8+ years' experience delivering customizations for SAP platforms, with an emphasis on Finance and Operations.
• 5+ years’ experience designing and architecting SAP customizations
• Expertise in SQL performance tuning

Supervisory Responsibilities

• Mentor team members and provide constructive feedback to support their career development.

Travel

• Our roles may require some travel, with a typical average being in the region of up to 20%. Very infrequently, however, some customers at some specific stages of their projects may request a higher percentage of travel, sometimes up to 50% or more.

When hired, this person will have the job title

• Senior Technical Consultant