Provide remote technical support via phone, email, and chat: troubleshoot issues, guide users through solutions, document cases, and collaborate with engineering/support teams.
Job Summary:
Provides remote support to customers experiencing technical issues with products or services.
Description:
Respond to technical questions via phone/email/chat, troubleshoot issues, walk users through solutions, document cases, collaborate with engineering/support teams.
Qualifications:
• Experience with technical support or troubleshooting
• Strong problem‑solving skills
• Comfortable learning product platforms
Benefits:
Remote, paid training, tech stipend, PTO, health insurance options
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
