Technical Lead - AI, Digital and Customer Experience

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

Technical Lead - AI, Digital and Customer Experience

Company:

Prologis

A day in the life 

Are you a visionary technical leader who thrives at the intersection of innovation and real-world impact? Join us as the AI Digital & Customer Experience Technical Lead, where you'll play a critical role in designing and delivering transformative, customer-facing digital experiences that are as innovative as they are essential.

In this role, you'll not only visualize and architect high-performing systems, but also lead the charge in balancing cutting-edge AI-driven solutions with proven traditional applications, all while aligning technology execution with broader business strategy.

Key responsibilities include: 

• Lead the architecture and delivery of engaging, scalable digital experiences and software applications that directly impact customer satisfaction and loyalty.

• Drive cross-functional collaboration with developers, designers, product owners, and stakeholders to ensure seamless execution of digital features across web platforms.

• Champion the integration of third-party vendor products, AI/ML frameworks, and custom-built solutions in a high-availability environment that supports critical business functions.

• Shape and refine technical direction by evaluating AI-driven innovations, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and information retrieval systems, making informed decisions that blend creativity with practicality.

• Maintain a hands-on approach to architecture, design, and technical leadership, ensuring the right mix of velocity, quality, and long-term sustainability.

• Act as a bridge between business vision and engineering execution, translating goals into scalable, secure, and maintainable architectures.

• Promote the adoption of AI-powered development tools, MLOps / LLMOps practices, and scalable deployment architectures to improve developer productivity and accelerate innovation.

Building blocks for success 

Required: 

• Practical experience with AI/ML technologies, with strong judgment on when to apply emerging solutions versus optimizing established systems.

• Bachelor’s degree in Computer Science, Management Information Systems, or a related field.

• 5+ years of experience in a technical leadership role, guiding cross-functional development teams.

• Led PoC and pilot projects to evaluate model performance, latency, and cost, and built scalable inference pipelines with monitoring and caching.

• Proven ability to lead complex technical projects and mentor engineering teams in fast-paced, dynamic environments.

• Deep expertise in modern application architecture, microservices, and cloud platforms (AWS, GCP, Azure).

• Exceptional communication and influence skills, with the ability to align technical strategy with business goals and engage stakeholders at all levels.

• Experience in setting, tracking, and delivering against OKRs (Objectives and Key Results) to ensure alignment with strategic business priorities and measurable outcomes.

• Hands-on experience with solution architecture, system design, and enterprise integration patterns.

• Proficiency in HTTP APIs, Secured RESTful services, and systems integration especially on AWS.

• Experience working with authentication and authorization protocols such as OAuth 2.0 and SAML.

• Familiarity with Snowflake, data modeling, and integration best practices.

• Strong technical communication skills and the ability to collaborate effectively across multi-disciplinary and global teams.

• Proven success in delivering technology solutions using Agile methodologies in distributed environments, including coordination with offshore/onshore developers, vendors, and QA teams.

Preferred:

• Deployed and scaled LLM-powered solutions (OpenAI, Hugging Face, Azure OpenAI) in production.

• Proven expertise in Python for AI/ML workflows, leveraging frameworks such as TensorFlow, PyTorch, or Scikit-learn.

• A demonstrated passion for creating AI-enhanced, customer-centric digital platforms.

• Hands-on experience deploying and scaling LLM-powered solutions (e.g., OpenAI, Hugging Face, Azure OpenAI) in production environments.

• Knowledge of Retrieval-Augmented Generation (RAG) architectures and vector database integrations (e.g., Pinecone, FAISS, Milvus, Amazon OpenSearch).

• Experience in scaling AI deployments using cloud-native services (AWS SageMaker, Azure ML, Dataiku) and applying MLOps/LLMOps practices for lifecycle management.

• A proactive mindset with a strong sense of ownership and accountability for results.

Hiring Salary Range of: $123,000 - $180,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

#LI-TA1

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. 

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

San Francisco Office

Additional Locations:

Denver Office