Technical Product Enablement Lead

About the team

The Readiness Team is essential to translating OpenAI’s cutting-edge research into real-world customer impact. As part of the GTM organization, they empower customer-facing teams with the knowledge, tools, and frameworks needed to deliver meaningful outcomes. By turning complex product innovations into practical, scalable enablement programs, they ensure teams are prepared and aligned with OpenAI’s mission of responsible, high-impact AI adoption.

About the role

• OpenAI is hiring an experienced Technical Product Enablement Lead to empower our customer-facing teams—Sales Engineers, Solutions Architects, and Customer Success Managers—to deliver maximum value from our advanced AI technologies. This role will play a pivotal part in shaping our go-to-market (GTM) strategy, directly influencing customer adoption and success.

• You'll own the creation and execution of our technical enablement programs, ensuring our GTM teams are equipped with the knowledge, tools, and frameworks they need to drive customer outcomes from initial engagement through long-term adoption.

• This role is based at our headquarters in San Francisco.

In this role, you will:

• Develop and lead comprehensive technical enablement strategies that align with OpenAI's goals and support our GTM teams.

• Collaborate closely with Product, Engineering, and Research teams to quickly turn cutting-edge innovations into practical, customer-ready materials.

• Create and deliver high-quality enablement content, including technical playbooks, customer scenarios, demos, and product deep-dives.

• Establish clear success metrics and continuously measure, track, and enhance the impact of technical enablement initiatives.

• Drive scalable enablement programs, leveraging OpenAI's own technology to provide personalized, effective learning experiences.

• Act as a trusted partner to GTM leadership, clearly communicating progress, outcomes, and areas for improvement.

• Foster a culture of customer-centricity, ensuring all technical enablement efforts directly improve customer adoption and satisfaction.

• Champion responsible and ethical use of AI, embedding these principles into all enablement content and activities.

You'll thrive in this role if you:

• Have significant experience in technical enablement or program management within fast-paced technology companies, particularly in AI or advanced software.

• Excel at simplifying complex technical concepts into clear, compelling, and actionable content.

• Are skilled at rapidly developing high-quality, scalable learning programs tailored to different roles and experience levels.

• Communicate effectively across technical and non-technical audiences, building trust and alignment with stakeholders at all levels.

• Have a customer-first mindset with a proven track record of improving customer outcomes through enablement.

• Are proactive, organized, and solution-oriented, adept at navigating challenges and adapting quickly to changes.

• Passionately advocate for the ethical and safe deployment of advanced technologies.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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