Technical Product Manager

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

We’re seeking an experienced Technical Product Manager with a strong background in SaaS operations, internal tools, and enterprise workflows to lead the strategy and execution of our next-generation platform solutions. In this role, you'll drive the vision, roadmap, and delivery of products that power billing, finance, provisioning, and internal efficiency, ensuring our teams and customers benefit from seamless, scalable, and reliable experiences. If you're passionate about building the systems that keep SaaS businesses running—from billing engines and user provisioning to internal tooling—this is the opportunity for you.

Key Responsibilities:

• Define and execute the strategic vision and roadmap for internal platforms, billing/finance systems, and provisioning tools that enable operational excellence.
• Collaborate with engineering, operations, and finance teams to deliver scalable solutions for customer onboarding, account provisioning, billing automation, and revenue recognition.
• Partner with cross-functional stakeholders to identify pain points in internal workflows, then design and prioritize product improvements that maximize efficiency and accuracy.
• Work with UX/UI teams to ensure internal tools are intuitive, user-friendly, and empower employees to work effectively.
• Lead end-to-end product lifecycle management, including requirement gathering, prioritization, product launches, and iterative improvements.
• Define and monitor product performance metrics and KPIs, leveraging data-driven insights to guide roadmap decisions and ensure operational reliability.
• Stay current with best practices in SaaS billing, provisioning, compliance, and internal tooling to keep our products modern, compliant, and competitive.

What you'll need for success:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related fields (MBA or advanced technical degree is a plus).
• 5+ years of product management experience, with at least 3+ years focused on SaaS internal tools, billing/finance platforms, provisioning systems, or related enterprise solutions.
• Strong understanding of SaaS billing models, revenue recognition workflows, and integrations with ERP/financial systems (e.g., NetSuite, Zuora, Stripe).
• Experience designing and delivering scalable provisioning, access control, or identity management systems.
• Proficiency in cloud platforms (AWS, Azure, GCP) and understanding of APIs, integrations, and microservices architectures.
• Strong experience in Agile development environments, collaborating with cross-functional teams to deliver high-quality, reliable solutions.
• Proven ability to launch and scale operational products/tools that improve efficiency, compliance, and customer experience.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.