CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations – from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact.
What We’re About
At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.
Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.
Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.
Join us and help build the tools that power real-life heroes. Together, we make a difference.
The Opportunity
We are seeking an AI-first Technical Product Owner to support the delivery of mission-critical mobile solutions for public safety and field operations. This role serves as the bridge between product strategy and engineering execution, with a strong focus on mobile-first experiences used in real-world environments.
The ideal candidate thrives in a modern, AI-driven SDLC, leveraging AI tools to accelerate backlog creation, improve specification clarity, and ensure high-quality, predictable delivery while maintaining accountability for real-world performance and usability.
Key Responsibilities:
Mobile-First Backlog Ownership
- Own and prioritize backlog for mobile applications and field-based workflows
- Translate product vision into clear, actionable user stories with well-defined acceptance criteria
- Ensure a healthy backlog with 2–3 sprints of ready work
- Incorporate GIS-enabled capabilities and integrations where applicable
- Balance priorities across new features, customer commitments, and production stability
Field-Centric Execution
- Lead sprint planning, backlog refinement, and execution for mobile-focused teams
- Act as the voice of real-world field users (officers, responders, field personnel)
- Handle edge cases including:
- Offline usage
- Sync conflicts
- Connectivity variability
- Device performance differences
- Drive predictable delivery while supporting rapid response to production issues
Mobile Solution Focus
- Define and refine requirements for:
- Mobile applications (iOS, Android, web)
- Offline-first workflows and sync strategies
- API-driven integrations
- Ensure solutions are performant, reliable, and scalable across real-world conditions
- Partner with engineering on architecture, tradeoffs, and implementation approach
AI-Driven Product Execution
- Leverage AI tools (e.g., Claude, Copilot) to:
- Generate and refine user stories, acceptance criteria, and edge cases
- Create test scenarios, UAT scripts, and validation checklists
- Identify gaps and improve specification completeness
- Analyze support trends to inform backlog prioritization
- Accelerate documentation and release notes
- Enable spec-driven development through highly structured, AI-ready requirements
- Collaborate with teams leveraging AI for development, testing, and delivery acceleration
Quality & Delivery Ownership
- Own UAT coordination and feature acceptance
- Ensure features meet expectations in real-world field conditions, not just ideal scenarios
- Validate:
- Performance
- Reliability
- Data accuracy
- Triage production issues and feed insights back into backlog prioritization
Cross-Team Collaboration
- Partner with Product Managers to translate strategy into execution
- Work closely with Engineering, QA, Support, and other teams on delivery alignment
- Communicate progress, risks, and dependencies clearly to stakeholders
Requirements:
Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field
- 5+ years of experience as a Product Owner, Business Analyst, or similar role
- Strong background working with Agile/Scrum development teams
- Experience with B2B SaaS or enterprise software strongly preferred; government sector a plus
- Experience supporting mobile applications in real-world or high-reliability environments strongly preferred
Technical Skills & Competencies
- Strong experience with mobile applications (iOS, Android, or responsive web) – required
- Experience with offline-first design, sync strategies, and API-based systems
- Familiarity with GIS, mapping, or geospatial systems is a strong plus
- Experience with public safety, field service, or similar operational domains is preferred
- Experience with Azure DevOps (ADO) or similar backlog tools
- Ability to create wireframes, user flows, and functional specifications
- Understanding of software testing methodologies and QA processes
- Strong collaboration across engineering, QA, and product teams
- High attention to detail, especially for edge cases and real-world usage
- Comfortable operating in a fast-paced, high-visibility delivery environment
CentralSquare Technologies: Where Mission Meets Innovation
CentralSquare Technologies is proud to be an Equal Opportunity Employer. We are committed to fostering a workplace that is inclusive, respectful, and free from discrimination—where all individuals are valued, supported, and provided equal opportunity to succeed.
We place a strong emphasis on supporting military veterans and their spouses and recognize the leadership, discipline, resilience, and mission-oriented mindset they bring to the workforce. The skills developed through military service—such as accountability, teamwork, adaptability, and the ability to perform under pressure—are highly valued at CentralSquare and directly contribute to our success.
In addition to our commitment to veterans, CentralSquare Technologies welcomes and encourages applicants from all backgrounds. We are committed to equal employment opportunity for all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our employees reflect a wide range of experiences, perspectives, and identities, and this diversity strengthens our ability to innovate and serve the public sector, whether through our public safety or public administration businesses. Through our technology, we support public servants and the communities they serve, and we believe our workforce should reflect those communities as well.
If you are seeking an opportunity to contribute to meaningful work that impacts communities nationwide—whether continuing a legacy of service or beginning a new chapter—CentralSquare Technologies invites you to apply.
Your next mission starts here.
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