Technical Program Manager, Knowledge Innovation

About the Team

The Knowledge Innovation team is scaling OpenAI with OpenAI. We are building a model powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and build for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains. The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale.

About the Role

We are looking for a technical program manager with both operational and product chops to drive a state of the art ‘future of work’ initiative that supports all OpenAI products and customers. As a TPM, you will work closely with Product, Support, Sales, Research and our leadership team to ensure our strategy and products are well designed, we are executing, and our stakeholder and partner relationships are aligned. You will work closely with the team that builds our globally scaled automation, as well as coordinate with multiple internal and vendor partners to define ambitious goals and milestones. We work very closely with customers, and you will work with current and future customers and partners to define the future of operational work.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Design and implement simple human/AI-cooperative processes that solve complex problems, and adapt to constantly evolving business goals.

• Create strong aligned relationships with research, operations, sales and product groups.

• Successfully deliver high-profile, complex technical projects against tight deadlines, managing dependencies across multiple teams.

• Effectively communicate progress, status, and risk to all stakeholders from internal partners, to strategic customers, and leadership.

• Increase structure in logistical processes throughout the entire lifecycle of development, creating technical roadmaps with milestones to deliver them at all stages.

• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering and Technical Program Management functions.

 You might thrive in this role if you: 

• Have 7+ years experience as a Technical Program Manager or similar role, managing complex technical programs at a large scale. 

• Vision or ambition for how AI can redefine operational knowledge work.

• Support and deep operational experience is a must.

• Experience working with strategic customers and partners is a must.

• Strong track of execution in delivering ambitious goals on complex cross-functional projects.

• Exceptional analytical and problem-solving skills, with the ability to identify risks and develop effective mitigation strategies.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

• Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.