The Technical Program Manager will lead training lifecycle programs for manufacturing, develop training content, manage training effectiveness, and ensure compliance with training standards.
Zoox is scaling manufacturing and service operations to prepare for the commercial deployment of our autonomous mobility service. As we ramp vehicle production and elevate operational readiness across sites, our manufacturing teams must be trained, certified, and fully equipped to support the fleet at scale.
We are seeking a Technical Program Manager (Manufacturing Training & Coordination) who will support the training lifecycle for manufacturing roles. This role will drive workforce competency development, define and maintain training standards, and ensure that every technician, lead, and supervisor is trained to build, diagnose, and service vehicles safely and consistently.
This is not just a program management role. It requires someone who can partner deeply with the technical writers, technicians, warehouse associates, and SMEs — while also being hands-on in designing training systems, delivering workshops, building curricula, and enabling a culture of continuous learning across Manufacturing Operations.
In this role, you will:
- Lead job analysis and competency design by developing role-based skill maps, certification levels, and capability matrices across all manufacturing teams
- Define and oversee training content strategy, guiding technical writers, engineers, and SMEs in creating and maintaining SOPs, job aids, assessments, multimedia content, and simulation-based training
- Ensure training accuracy and compliance by aligning all materials with the latest process updates, PFMEAs, quality requirements, work instructions, and safety standards
- Develop and execute train-the-trainer programs, equipping leads and supervisors to deliver consistent, high-quality hands-on instruction; directly facilitate technical and instructional training sessions as needed
- Analyze training gaps, process deviations, and quality issues, translating insights into updated training plans; establish KPIs, dashboards, and audit-readiness metrics to measure training effectiveness and operational impact
- Manage a centralized training calendar and cross-facility coordination, ensuring scheduling across shifts and communicating program status, risks, and readiness to manufacturing and leadership teams
Qualifications
- Bachelor’s degree in Engineering, Operations, Industrial Technology, Learning & Development, or related field
- 5+ years of experience in manufacturing, operations, training development, or technical program management
- Proven experience building technical training programs, including competency frameworks, skill certification systems, and hands-on training delivery in manufacturing or engineering environments
- Skilled in developing high-quality training content, such as SOPs, job aids, assessments, and multimedia learning materials
- Strong program management skills with experience coordinating large-scale, cross-functional initiatives
- Excellent written and verbal communication skills, including the ability to simplify complex technical processes into teachable content
About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
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Accommodations
If you need an accommodation to participate in the application or interview process, please reach out to [email protected] or your assigned recruiter.
A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Zoox Foster City, California, USA Office
4000 E 3rd Ave, Foster City, CA, United States, 94404
Zoox Foster City, California, USA Office
1149 Chess Drive, Foster City, CA, United States, 94404
Zoox Fremont, California, USA Office
47540 Kato Road, Fremont, CA, United States, 94538
Zoox San Francisco, California, USA Office
60 Broadway St, San Francisco, CA, United States, 94111
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