The Technical Support Engineer provides support for DAS solutions and wireless services through troubleshooting, performance testing, and customer service, with a focus on timely delivery and high quality standards.
JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.
Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.
5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.
We are seeking a Technical Support DAS Engineer to join our team and support customer deployments, maintenance, troubleshooting, and optimization of JMA wireless solutions.
This role is critical in delivering quality remote and onsite technical support for Distributed Antenna Systems, ensuring successful customer implementations and resolution of field issues.
The ideal candidate has strong RF knowledge, hands-on DAS experience, excellent troubleshooting skills, and thrives in a fast-paced customer-facing environment.
Key Responsibilities:
- Provide remote and onsite technical support for JMA DAS solutions
- Support commissioning, acceptance testing, and system turn-up activities
- Troubleshoot RF, fiber, alarm, and performance issues
- Review KPIs, logs, and performance data to identify root causes
- Execute sweep, PIM, CW, and performance testing
- Create, manage, and close technical support tickets promptly
- Coordinate with Engineering, Product Management, and Sales teams
- Support software/firmware upgrades and maintenance activities
- Deliver professional customer communication throughout issue lifecycle
Required Skills and Experience:
- Associate degree in Engineering/Technology or equivalent military experience preferred
- 5+ years of RF technical support experience with DAS systems
- Strong understanding of LTE, 5G, and base station systems
- Experience with DAS headend, remotes, fiber-fed architectures
- Experience with PIM, sweep, CW, and RF performance testing
- Strong troubleshooting and critical thinking ability
- Experience supporting customers directly in technical environments
- Excellent verbal and written communication skills
- Ability to travel up to 40%, including occasional short-notice customer escalations.
Preferred Experience:
- Experience with JMA Wireless DAS
- Fiber optic troubleshooting experience
At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.
At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.
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