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Pendo.io

Technical Support Engineer

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San Francisco, CA
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San Francisco, CA

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Location: San Francisco, CA / Hybrid: Onsite 3 days / week
 
Technical Support Engineers (TSE) make up a small, skilled, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.
Responsibilities (what you’ll do):
  • Answer customer questions through our support queue
  • Be the voice of the customer to the Product and Engineering organizations
  • Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
  • Take ownership of fostering cases to resolution, including working with developers
  • Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
Minimum Qualifications:
  • 2+ years of professional experience working in a customer-facing role
  • 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
  • Applied coding knowledge - Front End or API
  • Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
Preferred Qualifications:
  • Highly empathetic and enthusiastic about helping others at a moment’s notice
  • Reliable and active team member
  • Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
 

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in California is $80,0000 - $95,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

Pendo.io San Francisco, California, USA Office

535 Mission St., San Francisco, CA, United States, 94105

What you need to know about the San Francisco Tech Scene

San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.

Key Facts About San Francisco Tech

  • Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Google, Apple, Salesforce, Meta
  • Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
  • Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
  • Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine

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