The Technical Writer will develop and maintain customer-facing documentation, collaborate with teams, ensure clarity, and leverage AI tools for efficiency.
Company Description:
Nexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon, systems, network operations and cloud development, dedicated to building innovative, bleeding-edge solutions for large-scale AI deployments. The team culture thrives on collaboration, creativity and fun while delivering foundational technologies for next-generation AI infrastructure.
About the Role:
We are seeking an experienced Technical Writer to be an integral part of our team.
Job Responsibilities:
- Collaborate with cross-functional teams—hardware and software engineers, product managers, technical support engineers, customer engineers—to gather technical information, verify content accuracy, and convert it into different forms of technical content
- Develop and maintain customer-facing technical product documentation, including configuration guides, product manuals, CLI guides, release notes, and training material
- Ensure that our technical content is timely, clear, concise, and actionable, and tailored for our target audiences—network architects, operators, and data center engineers
- Practice and implement documentation standards, best practices, templates, versioning and style guides.
- Create and / or polish content for our corporate website, blog, and customer portal
- Leverage AI tools and automation workflows to make content development and editing more effective and efficient and content easily queryable by users
Qualifications:
We're seeking individuals who thrive in a fast-paced, collaborative startup and have a strong aptitude for taking initiative and learning. Additionally, we value individuals who practice and instill customer and user empathy.
- 8+ years of experience as a technical writer, content developer, or similar role.
- Strong background in networking and familiarity with data center technologies.
- Exceptional writing, editing, and proofreading skills
- Ability to use AI tools and automation for productivity improvement
- Hands-on lab skills to independently trial product configuration, operational commands; etc is a big plus as this translates to better written material for the customer
- Excellent collaboration skills and experience of working with cross-functional teams—both local and remote
- Ability to translate complex technical concepts into clear, concise, and customer-friendly content
- Working knowledge of modern enterprise documentation platforms such as Docusaurus, Document360, or Gitbook, and structured authoring tools such as DITA, Markdown, or Oxygen
- Demonstrated experience of using AI tools to assist with information retrieval, research, content creation, and process automation
- Experience of creating technical documentation for networking products—both hardware and software
- Familiarity with modern headless CMS solutions such as Contentful, Sanity, and Strapi, and web technologies such as Wordpress, HTML/CSS, and Javascript/React would be a big plus
Top Skills
Ai Tools
Contentful
CSS
Dita
Document360
Docusaurus
Gitbook
HTML
JavaScript
Markdown
Oxygen
React
Sanity
Strapi
Wordpress
Nexthop AI Santa Clara, California, USA Office
Santa Clara, CA, United States
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