Technology Communications Specialist II

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Technology Communications Specialist II is responsible for developing and maintaining the technical documentation for assigned Advarra software. This position requires an individual who can gather, synthesize, and organize large amounts of complex technical information into content that meets audience needs. The Technology Communications Specialist must have the ability to collaborate effectively with multiple internal stakeholders to produce accurate material in a timely manner.

Job Duties & Responsibilities

• Gather, synthesize, and organize large amounts of complex technical information
• Write, edit, review, and publish technical content that expresses complex ideas clearly and accurately based on audience needs
  • Write, edit, and publish release note documentation for product releases
  • Develop task- and reference-based documentation and other deliverables
• Develop content in a variety of media; use judgment to choose the right tool for the communication challenge, such as diagrams, tables, and illustrations
• Collaborate effectively with peers across functions to create and validate technical deliverables
• Learn both the technical and business processes for assigned software and understand how the software supports department and overall business goals
• Manage own priorities and workload independently
• Demonstrate initiative in solving recurring challenges
• Identify opportunities to improve efficiency, accuracy, and customer experience through process enhancement, documentation improvements, and automation opportunities
• Perform other job-related duties as assigned

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

• Bachelor’s degree or equivalent work experience
• 2+ years of technical writing experience
• 2+ years of proven experience and proficiency using Microsoft Office Suite

Preferred Qualifications

• Bachelor’s degree in Technical Communication, English, Communication, or related experience
• Membership in the Society for Technical Communication or other professional association of technical writers
• Proficiency in release-note-based documentation
• Excellent writing, communication, and research skills
• Demonstrated accountability in project ownership and a solution-oriented work approach
• Knowledge of agile/scrum processes
• Experience working within an SDLC team producing software releases
• Familiarity with Atlassian JIRA

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.  Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

The base salary range for this role is $64,000 to $106,000. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.