Technology Communications Specialist

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Delivering a substantial share of peak-time Internet traffic requires a close partnership with Internet Service Providers (ISPs) to maintain efficient and cost-effective content distribution. This partnership is facilitated through Open Connect, our purpose-built content delivery network.

The Open Connect Partnerships and Planning team collaborates closely with our global network of ISP and infrastructure partners to design and build efficient, effective, scalable, and resilient interconnection and network deployment strategies that enable the delivery of a high-quality Netflix streaming experience. This new role on the Open Connect Partner Enablement team will work cross-functionally to enable high-quality and consistent messaging and themes across all of our internal, public, and partner-facing collateral.

Key Responsibilities

In this role, you will work closely with globally-distributed partners and stakeholders, including partner and vendor-facing teams within Open Connect and key cross-functional teams, including:

• Open Connect Engineering and NetEng teams

• Global Affairs

• Legal

• Data Science and Engineering / Data Insights

• Product and Technology, Partner Marketing / Business Development, and other relevant Netflix Comms teams

You will own all aspects of ISP partner documentation and communications, including:

• Open Connect public website: https://openconnect.netflix.com/en/

• Open Connect partner help center: https://openconnect.zendesk.com/hc/en-us

• Shared presentations e.g. Partner Onboarding, Network Reviews

• Educational materials (presented at webinars, or conferences) and internal-facing educational materials

• Open Connect Newsletters, internal and external

• Email communications e.g. internal templates, new feature announcements

• Internal resources - FAQs and messaging for partner-facing teams, runbooks, and troubleshooting guides

• New material TBD

To accomplish this work, you will:

• Manage and own the relationships with your key partners and stakeholders

• Work with cross-functional partners to align messaging and stakeholder communication

• Serve as an Open Connect technical and strategic subject matter expert

• Drive the development of proactive collateral for new and evolving content-driven formats — including Live, Podcasts, and other emerging experiences

• Own the development and operational management of messaging documents and drive cross-functional alignment to ensure consistent, strategic narratives

• Leverage AI strategies where possible

Requirements

• 7+ years of relevant experience

• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives

• Exceptional collaboration, partnership, presentation, and influencing skills

• Strong technical and business judgment; comfortable navigating ambiguity and solving complex problems

• Strong organizational and project management skills

• Experience or educational background in internet technology concepts relevant to ISPs, such as routing (IGP/BGP), network and traffic management, network interconnection, server hardware/software, and data center operations

• Willingness to work across time zones as needed to collaborate with our global teams and support our ISP partners

Above all, you are an effective self-starter who can manage and prioritize your own projects and schedule. This is a solo writing and communication role on a team of partner enablement and engagement managers and engineering groups within Open Connect. You will be expected to collaborate effectively to shape the role and your deliverables.

You are curious, mature, and ego-free. You welcome constructive feedback and can constructively give it as well.

Please provide characteristic writing samples (or pointers to your work).

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.