Telecom Product Manager AI

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

RingCentral is seeking a Product Manager to help manage and scale the RingCentral AI product family. This role sits at the intersection of cloud telephony, UCaaS/CCaaS, and agentic AI, and will be responsible for driving product roadmap, execution, and outcomes across rapidly growing, customer-facing telecommunication AI products.

You will partner closely with engineering, design, sales, marketing, and global service provider partners, and play a critical role in securing RingCentral leadership in  AI technology globally.

Key Responsibilities

Product Strategy & Ownership

• Own and evolve major portions of the product roadmap and milestones, aligned with company strategy and customer needs.

• Translate high-level strategy and customer and business asks into clear product requirements, milestones, and success metrics.

• Balance short-term execution (features, fixes, enablement) with long-term differentiation.

Key expertise

Telecom & Platform Expertise

• Good understanding of AI and cloud telephony, including:

  • Call flows, behavior, integration

  • SIP, PSTN, DIDs, routing, transfers, IVR, PBX features

  • UCaaS, CCaaS, and contact center
     

• Good understanding of global carrier partners (GSPs) environment and requirements for branding, provisioning, metering, analytics, and compliance.

AI technology knowledge

• NLU, ACR, prompt engineering, speech, agentic workflows

• AI skills, autonomy, and learning loops while maintaining guardrails.

• AI analytics,scalability, agent building frameworks, enterprise compliance

Execution & Delivery

• Write high-quality PRDs, user stories, and acceptance criteria.

• Prioritize backlog using customer impact, revenue, and risk.

• Work closely with engineering through design, development, testing, and launch.

• Drive cross-functional launch readiness (sales enablement, support, docs).

• Soft skills

Customer & Market Insight

• Engage directly with customers, partners, and sales to gather feedback.

• Analyze usage data, churn signals, and adoption gaps to inform roadmap decisions.

• Position AIR effectively against competitors (Zoom, Cisco, Dialpad, etc.).

Required Qualifications

• 4-6+ years of product management experience, with a deep telecom/UCC/AI background.

• Proven experience delivering products in Cloud telephony, UCaaS, CCaaS, or network-based services

• Hands-on experience with AI-powered products, ideally customer-facing (chatbots, voice AI, assistants).

• Strong understanding of:

  • SIP/PSTN basics, call routing, IVR/receptionist flows

  • SaaS product lifecycle, PLG motions, enterprise requirements

• Excellent written and verbal communication skills.

• Ability to operate in ambiguous, fast-moving environments.

Nice to Have

• Experience with AI/ML technologies such as NLU, RAG, speech-to-text, agentic systems.

• Experience working with regulated industries (finance, healthcare).

• Prior experience at a telecom, UCaaS, or large-scale SaaS platform company.

What we offer: 

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching, perks and discounts program
   

RingCentral’s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share.  We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying “no” is sometimes just as important as adding new features. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, the compensation range for this position is between $111,650 and $159,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.