The role involves providing technical support for payment processing, handling customer inquiries, troubleshooting hardware and software issues, and maintaining excellent client experience.
Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position: Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction.
This position will consider remote candidates in the following states:
AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position: Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction.
- Provide first-class customer service/support via telephone, email, chat, and any future channel.
- Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
- Maintains an accurate and complete record of all inquiries and problems handled.
- Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
- Utilizing all tools and systems consistently to enhance department knowledge.
- Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.
- Assist Sales partners and merchants in adding equipment and services to merchant accounts.
- Assist Sales Partners in POS hardware and software selection based on client needs.
- Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors.
- Provide clients with guidance and training on the use of POS systems.
- Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires.
- Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.
- Handling complex client escalations via telephone, email, chat and any future channel.
- Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
- Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations.
- Other duties assigned.
- Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team
- High school diploma or equivalent.
- 2+ years of relevant technical experience.
- Proficiency with Microsoft Suite
- Knowledgeable in point-of-sale systems and related peripherals.
- Applicable TSYS knowledge.
- Experience in call center environments.
- Ability to listen to others and communicate in an effective manner.
- Ability to clearly communicate technical related directions in verbal and written form.
- Possesses strong analytical and research skills with strong attention to detail.
- Ability to work autonomously while producing a high output of quality work.
- Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy.
- Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled.
- Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences.
- Ability to focus personal efforts on achieving results consistent with the organization's objectives.
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
This position will consider remote candidates in the following states:
AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA
Similar Jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
The Client Integration Specialist II manages client integration processes, ensuring timely setup and support, while maintaining communication and attention to detail throughout the onboarding process.
Top Skills:
APIsFtpLinuxSalesforce CRMSQLWindowsXML
Cloud • Information Technology • Security • Software
The Account Executive will develop a territory plan for large accounts, generate new business, manage the sales cycle, and ensure exceptional customer service.
Top Skills:
Marketing AutomationSalesforce
Cloud • Information Technology • Security • Software
The VP of Channel & Strategic Alliances will build and execute strategy for partnerships, drive revenue growth, and manage a cross-functional team, focusing on cultivating relationships with global consulting firms and developing marketing strategies.
Top Skills:
AIGrcMarketingSales
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
