Territory Manager (Cleveland- Remote)

As a Territory Manager at PartsSource, you’ll represent our innovative service platform to healthcare organizations in the Ohio market to include the Cleveland, Akron, Toledo and Columbus area. This role is ideal for early-career professionals or recent college graduates who are eager to break into the medical device and healthcare technology industry. You’ll manage existing customer relationships, identify new business opportunities, and deliver an exceptional client experience that supports our mission of optimizing healthcare operations.

You’ll receive hands-on training in surgical and biomedical device repairs and gain valuable industry knowledge while working alongside a supportive, high-performing team.

Grow and Manage Customer Relationships

• Develop, nurture, and expand relationships with hospital and clinical clients in your territory.

• Conduct on-site meetings and presentations to introduce PartsSource’s services and value proposition.

• Follow up with clients to ensure satisfaction and identify growth opportunities.

Drive Sales and Business Development

• Generate new leads and manage a pipeline of potential customers through outreach and referrals.

• Work toward monthly and quarterly sales goals while maintaining excellent customer retention.

• Collaborate with marketing and service teams to deliver a consistent customer experience.

Deliver Service Excellence

• Provide responsive, solutions-oriented support for customer inquiries.

• Maintain accurate account information in CRM systems.

• Represent the PartsSource brand with professionalism and integrity at all times.

Collaborate Across Teams

• Partner with technical and operations teams to coordinate service delivery.

• Contribute feedback from customers to improve our solutions and processes.

• Strong relationship-building and communication skills.

• Ability to work independently and collaboratively to meet goals.

• Proficiency in Microsoft Office and CRM software.

• Bachelor’s degree preferred (or equivalent experience).

• Bilingual Spanish/English skills a plus.

• Experience in medical device or healthcare sales is beneficial but not required.

Act Like an Owner – You take initiative, own your outcomes, and are motivated by results.
Serve with Purpose – You care deeply about helping healthcare organizations deliver better patient outcomes.
Adapt to Thrive – You embrace new challenges, learn quickly, and grow through change.
Collaborate to Win – You communicate effectively, respect diverse perspectives, and work as one team.
Challenge the Status Quo – You think creatively, solve problems, and take smart risks to improve performance.