Transaction Coordinator

Transaction Coordinator

The Transaction Coordinator is responsible for providing sales support to senior sales staff, including phone support, deal coordination, problem resolution, and assistance in inventory procurement. This role serves as a liaison between sales representatives and shipping, receiving, accounting and other internal departments. This individual must also be able to assist customers with invoicing, shipping or product return questions.

What you’ll be doing:

• Answering telephone in a responsive, energetic and professional manner. 
• Prioritizing customer requests between those for the sales team and those that need to be forwarded to another resource within the organization 
• Providing, researching and communicating the tracking numbers for packages to customers 
• Purchasing products (given general guidelines from sales team) for specific deals. 
• Processing sales transactions and following through on every related issue from the point of shipping to the final customer follow up on satisfaction. 
• Assist customer with problem resolution for items not received, damaged items or items to be returned.   
• Maintaining cursory knowledge of the company’s products and services

What we’re looking for:

• 1 years of sales support experiences
• Business level of written and verbal communication skills in English 
• Proficient in Microsoft Office products including Word, Excel and Outlook 
• Must be detail oriented and possess excellent follow-through skills
• Proficient in MS Word, MS Excel, Outlook, and PowerPoint
• Organize and prioritize tactical work and strategic projects to meet deadlines

Bonus Points:

• Experience with Oracle is a plus

Education:

• Bachelor’s Degree required

Travel:

• 25%