Transaction Management Associate

About the teamThe Transaction Management team is primarily responsible for managing the operational processes that enable the seamless and continuous sale of loans originated by Zillow Home Loans (ZHL). The Transaction Management team is integral to Zillow Group’s efforts to streamline the real estate transaction process. By ensuring efficient and controlled loan sales, the team directly supports Zillow’s mission to to make home a reality for more people.

About the role

This is an opportunity to grow your career in Transaction Management while helping shape the future of Zillow Home Loans. You'll collaborate across teams to solve meaningful challenges that directly impact how people move through one of life’s biggest milestones. As a Transaction Management Associate, you’ll bring your expertise and curiosity to a team that values progress, purpose, and forward momentum—for both our customers and your career.

You Will Get To:

• Assist Capital Markets team with development efforts to sell directly to Fannie Mae, Freddie Mac, Ginnie Mae, Whole Loan aggregators, and non-agency Investors

• Coordinate with Capital Markets trade desk and loan delivery teams for  whole loan and servicing sales. Troubleshoot transaction issues and provide recommendations for operational improvement

• Support Transaction Manager with distressed loan sales as needed

• Reconcile investor purchase advice and compare the execution relative to expectations, provide analysis and feedback to management

• Review and reconcile post-sale items such as holdback, EPO/EPD invoices, escrow releases, note transfers/re-certifications, and post-fund data corrections

• Build out reporting to monitor and manage loan sale pipeline as needed

• Manage note release process and initial certification process with our document custodians

• Work with Servicing team to resolve any servicing transfer related issues and function as a liaison between Zillow Home Loans and servicing buyers

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $23.80 - $35.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $22.60 - $33.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• BA/BS with a concentration in Finance, Accounting, Economics, or 3-5 years equivalent work experience

• Experience working with Uniform Loan Delivery Dataset (ULDD)

• Strong analytical skills and attention to detail

• Excellent communication and presentation skills

• Ability to work effectively in a team environment to improve results

• Highly proficient in MS Office applications

• Ability to multi-task and excel in a fast-paced, constantly evolving and data driven organization

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences 

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.