Underwriting Quality Assurance Specialist - Specialty

Ledgebrook is an InsurTech MGA on a mission to bring Specialty insurance into the modern era. Burdened with legacy technology and processes, the industry has not kept pace with the speed of innovation seen in other sectors. Positioned at the cutting edge of the next generation of InsurTech, Ledgebrook offers the best of both worlds: innovative world-class technology deployed by a leadership team armed with over 100 years of insurance expertise.

Our long-term vision is to become a diversified full stack Specialty re/insurer competing with legacy carriers in product lines & markets across the globe. To get there, Ledgebrook builds its premium base by rolling out a new Specialty product every ~6 months until we prove enough traction to raise a balance sheet, become a full stack carrier and eventually compete in the reinsurance markets. Our initial product is a domestic primary and excess GL E&S policies sourced via wholesale brokers.

At Ledgebrook, everything we do is driven by our culture: Care, Strive, Thrive Together. To succeed in modernizing the industry, we must first succeed in changing the way we do business. Talent density is our north star; fewer, better people working together as one. To that end we’ve replaced all individual incentives with generous equity packages. We play as a team, we win as a team. Everyone benefits handsomely from Ledgebrook’s success. 

Ledgebrook is a fully-remote US based company backed by top venture and family office investors including Brand Foundry, American Family Ventures, Duquesne Family Office, and Stephens Group. We’re a fully remote team prioritizing impact, ownership, and collaboration.

Ledgebrook is searching for an Underwriting Quality Specialist to assist in furthering our internal auditing of Underwriting file efforts. The role sits within our Underwriting Excellence team.

You will be responsible for reviewing underwriting files across General Liability and Excess Liability lines to ensure compliance with internal underwriting guidelines, risk assessment standards, and file documentation best practices. 

You will also be responsible for delivering actionable feedback in a way that is empathetic and constructive to individual underwriters and their managers. This unit will play a key role in ensuring confidence among key stakeholders in Ledgebrook’s book of business.

Key Responsibilities

Audit & Review

• Conduct regular audits of underwriting files across multiple lines of business to assess risk selection, underwriting rationale, and documentation quality.
• Identify inconsistencies, trends, and potential gaps in underwriting practices.
• Ensure adherence to internal underwriting guidelines and external regulatory requirements.

Process Development

• Assist in providing feedback on and refining the QA/audit process: including file review workflows, audit schedules, scoring frameworks, and reporting templates.
• Partner with cross-functional stakeholders to align QA processes with evolving product and underwriting strategies.

Feedback & Coaching

• Build trust with underwriters and managers in order to deliver clear, constructive feedback, with a focus on continuous improvement and development of underwriting acumen.
• Collaborate with underwriting leaders to recommend training, documentation improvements, or process changes based on audit findings.
• Help foster a culture of learning, quality, and accountability.

Reporting & Communication

• Track and report on quality trends to various stakeholders with insight into root causes and proposed solutions.
• Maintain documentation of audit findings and action items.
• Collaborate within the Underwriting Excellence team to determine training needs, technology needs, and process improvement needs

As a future Ledgebrook Underwriting Quality Assurance Specialist, your experience and qualifications should include:

• Prior general/technical underwriting experience in Professional Liability lines of business and coverages.
• A goal of finding areas to improve underwriting and operations wherever possible, rather than policing
• Understanding of basic underwriting data analysis to execute submission triage activities, i.e. review submission information in relation to underwriting appetite and guidelines to assist underwriting staff with eligibility determination and prioritization of opportunities.
• Strong organizational skills with the ability to balance multiple tasks/projects to focus on key priorities and deadline achievement.
• Ability to learn multiple product appetites and apply to QA process

Important - only for candidates applying from the U.S.:

Please note: This position is open only to candidates who are authorized to work in the United States without the need for current or future employer-sponsored work authorization. We are unable to offer visa sponsorship at this time.

• Competitive salary and meaningful equity
• Completely remote, flexible schedule
• Unlimited paid time off
• Clear ownership and impact from day one
• Collaborative, transparent work culture