Lead end-to-end AMS delivery for Oracle Fusion Cloud engagements: enforce ticket hygiene and SLAs, run incident/problem/change management, manage C-level client relationships, lead cross-functional teams, produce executive reports and dashboards, drive root-cause analysis and continuous service improvements.
Role Overview
We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement.
Key Responsibilities
Delivery & Operations
- Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
- Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality
- Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
- Lead Incident, Problem, and Change Management aligned to ITIL best practices
Stakeholder Management
- Act as the primary client contact, including C-level and VP-level stakeholders
- Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
- Manage escalations with composure; build long-term trusted advisor relationships
Team Leadership
- Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineers
- Challenge proposed solutions for correctness and Oracle best-practice alignment — no band-aid fixes
- Drive knowledge transfer, cross-training, and documentation discipline
Reporting & Improvement
- Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity
- Lead root-cause analysis on recurring issues and drive permanent resolutions
- Continuously benchmark and improve service delivery standards
Required Qualifications
- 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)
- Proven AMS delivery track record with mid-to-large US enterprise clients
- Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)
- Oracle EBS R12 exposure is a significant advantage
- Direct experience managing C-level and VP-level client relationships
- Proficiency with ServiceNow, JIRA, and MS Project or equivalent
- Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management
- Excellent executive communication and presentation skills
- Must be authorized to work in the US; Bay Area / Tri-Valley candidates preferred
Preferred Qualifications
- PMP or PRINCE2 certification
- ITIL v4 Foundation or above
- Oracle Cloud certifications (Financials or SCM)
- Prior experience in a consulting or Oracle partner environment
What You'll Get
- High-impact role within a growing, specialized Oracle practice
- Direct visibility to practice leadership and strategic accounts
- Competitive US market compensation
- Hybrid work flexibility with access to key Bay Area client sites
Full time, 40 hours/week.
Offered Salary: $150,000.00 per year
dotSolved System Inc. Pleasanton, California, USA Office
Pleasanton, CA, United States
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