Easy Apply
Easy Apply
Hinge is the dating app designed to be deleted
In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and finding relationships. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Currently we’re setting up a date every two seconds.
About the Role
Hinge is seeking a compassionate and motivated individual to join our team as a User Support Specialist. In this role, you will provide exceptional customer service to our growing member base, addressing a variety of inquiries related to the Hinge app, including functionality, technical troubleshooting, billing, refunds, and product feedback. You will play a crucial role in troubleshooting and resolving escalated tickets in our Zendesk CRM, while consistently delivering an empathetic and user-centric experience. Additionally, you will collaborate closely with the Support management team and Senior Specialists to continuously enhance our support processes and tools. Join us in our mission to bring out the best in our members, restore hope in dating, and build a strong, supportive community.
Responsibilities
- Expert Product Knowledge: Utilize an in-depth understanding of the Hinge product and support processes to efficiently and accurately respond to a wide range of user inquiries.
- Problem Resolution: Take ownership of resolving user issues by effectively probing and troubleshooting, using Zendesk to manage user interactions.
- Escalation and Collaboration: Identify and escalate complex or emerging user issues to Specialists, collaborating to find effective solutions.
- Content Contribution: Enhance our user support resources by contributing to the creation and maintenance of content, including macros, external help center articles, and internal knowledge base articles in Guru.
- Project Participation: Engage in ad hoc projects that advance our Trusted Support initiatives, helping to improve overall support quality and efficiency.
What We're Looking For
- Ability to work independently while thriving in a collaborative team environment.
- Excellent written and verbal communication skills, with the ability to clearly explain technical topics to both customers and colleagues.
- Strong organizational abilities, including meticulous attention to detail and effective multitasking capabilities.
- General tech-savviness, with exposure to tools such as Zendesk, Notion, Guru, Google Suite, and Jumio.
Our Culture:
- Authenticity: Share your genuine thoughts and opinions directly.
- Courage: Invite and deeply consider challenges and criticism.
- Empathy: Be empathetic, communitarian and trustworthy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please speak to your Talent Acquisition Partner directly.
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What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
