UX Design Research Intern

Axos Bank

Target Range:

$17.85 - $24.15

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

About This Job

Join Axos Bank’s immersive 12-week Summer Internship Program to gain hands-on experience, contribute to enterprise initiatives, and develop professional skills in a fast-paced, technology-driven financial environment. Along with your day-to-day job duties, you will take part in a capstone project, sessions with our business leaders, financial literacy training courses, Corporate Finance Institute trainings, and a volunteer day. Interns choose between one of two sessions.
Session 1: May 25 - August 13
Session 2: June 14 - September 3
The UX Design Research Intern will work closely with the UX Research team and other cross-functional teams to learn how products are researched, designed, and delivered in a dynamic environment. The UX Research team supports product roadmap initiatives across multiple business units.
The goal is to help the UX Design Research Intern become more independent by the end of the internship.
- Research planning: Understanding the problem or question, defining hypotheses, then selecting the best methods to get answers
- Conducting research using a variety of methods
- Qualitative & usability studies: Identifying participant selection criteria, moderating interviews, notetaking during sessions
- Identifying trends out of interviews, analyzing data
- Creating and giving presentations about the findings. Adding research findings to the research backlog

Responsibilities

• Assist in gathering market data, identifying trends, and analyzing competitor offerings to inform product decisions.
• Help maintain product documentation, update timelines, and track progress on roadmap initiatives.
• Support communication between product, IT, and design teams to ensure alignment on requirements and deliverables.
• Collect and organize product performance metrics; assist in preparing reports for leadership review.
• Help create user guides, training materials, and process documentation for new product features or system upgrades.

Axos Intern Benefits May Include:

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)