The UX Research Analyst conducts user research to inform product design and strategy, utilizing various research methodologies and collaborating with stakeholders.
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Overview:
The UX Researcher is responsible for conducting research that helps Colibri understand user needs, evaluate concepts, and build and improve products and experiences to serve our customers and business better. You are an expert in pairing the right research methodology with the desired insights. You are careful to craft test scripts to mitigate bias. You quickly turn around analysis and recommendations, enabling teams to use your insights to iterate on product design, processes, and strategy. You have excellent time management and verbal, written, and visual communication skills. You can easily manage multiple priorities and stakeholder groups.
What You'll Do
- Design, execute, and manage end-to-end research projects.
- Identify most appropriate methodologies to create test plans and recruit participants.
- Conduct qualitative and quantitative user research including, but not limited to interviews, focus groups, usability tests, competitive tests, journey mapping, card sorting, tree testing, and surveys at scale.
- Work collaboratively with Business Stakeholders, Product Managers and UX Designers to test and validate new and existing commerce solutions, online learning and administration tools, AI solutions, and internal systems.
- Inform the product design and strategy of Colibri by translating data into insights that have clear and actionable implications.
- Effectively generate sharable documentation and maintain an organized system to facilitate use.
- Advance the organization’s knowledge of the existing customer base and prospects.
- Think creatively, ask the right questions, collaborate, and grow.
What You'll Need to Succeed
- 2-3+ years of experience in UX research.
- Experience working within an Agile environment.
- Experience with research, design, analytics, and product management tools like Figma, Qualtrics, UserTesting.com, User Pilot, Matomo, and Monday.com.
- Well-versed in Microsoft Office Suite (Word, Excel, PowerPoint, CoPilot).
- Preferred experience in both B2C and B2B business models.
- A degree in Design, Art, Human-Computer Interaction, User Experience, Marketing, or certification in relevant programs / completion of courses in specialty.
- Experience conducting research on commerce and AI solutions.
- Experience in the online learning industry is a plus.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
Top Skills
Figma
Matomo
Microsoft Office Suite
Monday.Com
Qualtrics
User Pilot
Usertesting.Com
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