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Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace
Conduct real-time valuations and authentication for handbags, using a wide array of industry specific tools
Provide pre-consignment pricing services to consignors and sales team members per direction of Luxury Consignment Office
Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams
Accountable for the sell thru and velocity of product they have priced personally
Accountable for the conversion rate of appointments to consignments
Work with Store Manager to understand customer needs and stay current with in-store operations
Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team
Minimum Requirements:
Must be flexible to work weekend days
Required regional and as needed national travel
2-5 years experience working in the luxury space in a customer facing role
Knowledge of luxury handbags in the primary or secondary market
Bachelor's degree from accredited college or university preferred
Sales experience encouraged
Passion for delivering a luxury experience each and every day
Polished, professional presentation skills
Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected
Effective communicator (both verbal and written)
Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required
Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes
Preferred Requirements:
Bachelor's degree from accredited college or university preferred
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
#IndHP
The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The RealReal San Francisco, California, USA Office
Our company has a beautiful waterfront view along the Embarcadero near plenty of restaurants, outdoor seating areas, and transportation hubs.
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