Veterinary Medical Affairs Manager

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

The Veterinary Medical Affairs Lead is responsible for owning, developing and improving TFD’s interactions with veterinary professionals. They will be a key in-house expert to provide outreach to veterinary professionals regarding questions related to patient case management as well as general medical questions. They will help to lead veterinary professionals through a top tier experience with TFD, which includes working in close partnership with our Customer Experience (CX), Field Vet and Veterinary Medical Affairs teams. Furthermore, they will develop and provide valuable education and insight to their CX partners, and interpret the data around our interactions with vet pros to provide insights to the rest of the organization.

A successful Veterinary Medical Affairs Lead will blend their medical knowledge and love for optimizing dog health outcomes with their deep, personal understanding of the day-to-day challenges and needs of veterinary professionals. They will use a passion for engaging and teaching to create thoughtful and meaningful proactive and reactive relationships and communications with the veterinary community, whether they are interacting with our customer base or are customers themselves. All of these interactions, and the data they generate, will be used to help fuel insights to better understand how to meet their needs and challenges, and better educate them throughout their journey. 

Our goal is to deliver a first-class experience for every veterinary professional who interacts with our team, across all channels of engagement. Whether we’re supporting patient management, assisting with their own pets, or strengthening their familiarity with our brand, this role serves as a front-facing, primary point of contact for veterinary professionals.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

• Engage with fellow veterinary professionals in a variety of manners and circumstances, in both proactive and reactive contexts. You will use these personalized interactions to both drive their understanding of TFD and their journey with us, as well as support the needs of your CX partners in supporting their customer needs
• Engage with CX to help answer customers in relation to questions and concerns that they have related to their dog, and to facilitate a growing, positive relationship with their veterinary care team.
• Lead and adapt our CX protocols for customer interaction to better and more holistically include our engagement with veterinary professionals
• Be a thought partner with our Legal, Veterinary, CX and Community oriented teams to help craft responses to Vet Pros in a variety of contexts (social media, reviews etc.)
• Work with our CX Voice of the Customer and Consumer Research teams in customer and vet pro oriented outreach to derive insights, aid in ongoing research, and help foster a community who provide valuable feedback
• Elaborate on a measurement framework that also makes generating insights easy, and enables your teammates to leverage these insights. You will routinely work cross functionally to share those insights with partners across the organization.
• We’re looking for someone who thinks holistically, prioritizes with discipline, and brings clarity to complex situations. They ground decisions in data and first principles, collaborate proactively to build shared understanding, and drive efficient, cross-functional problem-solving. Above all, they execute with accountability and resilience to deliver meaningful impact for the business and our brand.

• You are a consummate, professional “people person”, and you love the idea of regularly interacting with your colleagues in the veterinary space, helping to support them while influencing their understanding of TFD and it’s mission through clear education
• You are a skilled verbal and written communicator, with a knack for building rapport, connections and common ground
• You have an unfailing customer-centric mentality and crave collaboration in order to provide a flawless, world-class experience
• You love finding insights inside of mixed sets of data, and can distill those insights into highly actionable information and call attention to them when necessary
• You are a versatile and creative self-starter, energized by multi-channel work
• You are proactive, always on the lookout for new opportunities and solutions
• You are highly organized and motivated, enabling you to prioritize effectively so you can drive towards solutions with the urgency they warrant 
• You are an end-to-end owner and feel a sense of full responsibility for our mission
• You love to be challenged by your work and are excited to tackle sophisticated, tricky problems without any standard off-the-shelf solutions
• You are intensely curious about the unknown, skeptical, and eager to understand ‘why’, leveraging data to guide decisions and strategic opportunities 
• You have excellent problem-solving skills and can manage, sequence, and prioritize tasks effectively
• You are eager for speed with a work small/think big mindset and have a proven track record for experimentation and relentless iteration
• You are a licensed U.S. Veterinarian with at least 3+ years experience in a clinical setting (General Practice preferred)
• You believe in fresh food for veterinary patients, and you are excited to help drive the knowledge base, education and science about it forward

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships.
We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.
                    
We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team.

Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive.

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

We’re happy to answer any questions you may have about the position or our hiring process - please reach out at [email protected].