TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.
TRM Labs is seeking a Vice President of Post Sales to transform and scale our post-sales organization during a critical growth phase. This role will be responsible for leading and streamlining multiple functions supporting key stages in our revenue funnel: Onboarding, Adoption, Realization, Retention, Referral, and Expansion. The VP of Post Sales will build + coach leaders who are responsible for delivering world-class customer outcomes while driving profitable growth.
The impact you will have:
- Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth
- Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions
- Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions.
- Build scalable infrastructure to support growth from hundreds to thousands of customers globally
- Create clear career pathways and growth opportunities across all post-sales functions
What we’re looking for:
- Develop comprehensive post sales strategy supporting our next growth stage to hundreds of millions in ARR
- Design and implement tiered support packages that drive both customer value and revenue
- Monetize TRM Academy through training, certification, and premium educational offerings
- Partner with Sales to integrate post-sales monetization into our go-to-market strategy
- Transform siloed processes into streamlined, interconnected workflows adopted at scale
- Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted
- Create data-driven systems for measuring team performance and customer success
- Establish exceptionally high standards for deliverable quality and team accountability
- Design unified organizational structure with clear growth paths across all functions
- Build and maintain high-performing teams within a culture of coaching
- Foster a culture of excellence, accountability, and continuous improvement
Required Qualifications
- Track record scaling ARR from tens to hundreds of millions
- 8+ years post sales leadership experience in enterprise SaaS or fintech
- Experience growing customer bases from hundreds to thousands
- Proven success monetizing post sales functions and creating new revenue streams
- Strong background implementing change management at scale
- Experience leading multiple post sales functions (CS, training, solutions, etc.)
Preferred Qualifications
- Experience serving both private sector and government customers
- Background in compliance, crypto, or financial services technology
- Track record building premium support/training programs
- Strong analytical and strategic thinking capabilities
About the Team:
Our post sales organization consists of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Solutions Architecture, and Compliance Advisory. The team operates with a remote-first culture and maintains high collaboration through regular syncs and pod meetings. We're mission-driven, deeply customer-centric, and focused on delivering measurable value to both public and private sector clients globally.
Learn about TRM Speed in this position:
- When we see rising time-to-value in onboarding, this leader rapidly redesigns engagement models and identifies root causes within 1–2 weeks
- The Solutions Architecture team launches new playbooks and onboarding templates within 7 days of each major product release
- Law Enforcement customers receive proactive outreach within 24 hours of any support ticket with visible cross-team coordination between CS, TRM Academy, and Intelligence
Leadership Principles
Our Leadership Principles shape everything we do—how we make decisions, collaborate, and operate day to day.
- Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability.
- Master Craftsperson – We prioritize speed, high standards, and distributed ownership.
- Inspiring Colleague – We value humility, candor, and a one-team mindset.
Accelerate your Career
At TRM, you’ll do work that matters—disrupting terrorist networks, recovering stolen funds, and protecting people around the world. You will:
- Work alongside top experts and learn every day.
- Embrace a growth mindset with development opportunities tailored to your role.
- Take on high-impact challenges in a fast-paced, collaborative environment.
- Thrive in a culture of coaching, where feedback is fast, direct, and built to help you level up.
What to Expect at TRM
TRM moves fast—really fast. We know a lot of startups say that, but we mean it. We operate with urgency, ownership, and high standards. As a result, you’ll be joining a team that’s highly engaged, mission-driven, and constantly evolving.
To support this intensity, we’re also intentional about rest and recharge. We offer generous benefits, including PTO, Holidays, and Parental Leave for full time employees.
That said, TRM may not be the right fit for everyone. If you're optimizing for work life balance, we encourage you to:
- Ask your interviewers how they personally approach balance within their teams, and
- Reflect on whether this is the right season in your life to join a high-velocity environment.
- Be honest with yourself about what energizes you—and what drains you
We’re upfront about this because we want every new team member to thrive—not just survive.
The Stakes Are Real
Our work has direct, real-world impact:
- Jumping online after hours to support urgent government requests tracing ransomware payments.
- Delivering actionable insights during terrorist financing investigations.
- Collaborating across time zones in real time during a major global hack.
- Building new processes in days, not weeks, to stop criminals before they cash out.
- Analyzing blockchain data to recover stolen savings and dismantle trafficking networks.
Thrive as a Global Team
As a remote-first company, TRM Labs is built for global collaboration.
- We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships.
- We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration.
- By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values.
We’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don’t worry if your experience doesn’t perfectly match a job description— we value passion, problem-solving, and unique career paths. If you’re excited about TRM’s mission, we want to hear from you.
Recruitment agencies
TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.
Privacy Policy
By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy
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TRM Labs San Francisco, California, USA Office
450 Townsend St, San Francisco, CA, United States, 94107
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