Provide high-touch concierge travel services for VIP corporate clients: book domestic and international air, hotel, ground and rail; ensure policy compliance; advise on visas/passports/immunizations; monitor international events; use IRD/DSD and preferred suppliers; support accounts and deliver excellent phone and email customer service.
Job Summary & Responsibilities
As a key member of the Corporate Operations team, the VIP Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
POSITION IS REMOTE/ Work shift is Monday - Friday 10 AM - 7 PM Pacific
- Completes domestic and international travel arrangements for VIP clients which may include air, hotel, ground transportation, and rail
- Provides high touch concierge level service to designated VIP clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel
- Uses available sources such as State Department websites, news agencies to stay informed of current international events
- Ability to handle multi-cultural VIP clientele
- Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Strong working knowledge and understanding of international pricing rules and procedures
- Utilizing IRD/DSD
- Supports one or more accounts
- Operates within detailed procedures
- Interacts with VIP traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.
Direct Travel San Francisco, California, USA Office
San Francisco, United States
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