Design and deliver user-centered voice IVR experiences: gather requirements, create call flows and VUI specifications, conduct usability testing, tune speech/DTMF applications, support grammar design, and assist sales/marketing with UX methodology materials.
About Us
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Gather requirements for and design speech and DTMF IVR applications
- Create call flow diagrams and voice user interface design specifications
- Work collaboratively with peers and customers to create user-centered IVR designs
- Conduct usability testing
- Tune applications for optimum performance
- Support speech scientist in grammar design and tuning
- Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology
Background and Skills
- 5+ years professional experience as a user interface designer
- Linguistics, cognitive psychology, or behavioral sciences
- Computer science experience a plus
- Excellent verbal and written communication skills
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
PTP San Francisco, California, USA Office
San Francisco, CA, United States
Similar Jobs
Security • Cybersecurity
Lead and grow the Backend Engineering team building microservice-based platform components for streaming data ingest, detection processing, baseline learning, asset reconciliation, and core platform APIs. Mentor engineers, collaborate with tech leads and product managers, provide technical design input, support production deployments, and occasionally contribute to development and troubleshooting.
Top Skills:
Apache FlinkDistributed SystemsHashicorp VaultMicroservice ArchitecturesRabbitMQRustStreaming Data Processing
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads to consult customers on insurance needs and convert leads into policyholders. Participate in paid remote training and obtain a Property & Casualty license. Work a 4-weekday plus 1-weekend schedule, maintain a professional home workspace with wired high-speed internet, and use company-provided computer equipment. Earn base salary plus commission with opportunities for growth and rewards.
Top Skills:
CableFiber)PcWired High-Speed Internet (Dsl
Insurance • Legal Tech • Social Impact
The Chief of Staff will lead strategic initiatives for new business lines at Atticus, focusing on client acquisition and operational strategy while collaborating with various leaders.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
