VP of Account Management

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

As the Vice President of Account Management, you will be responsible for owning and scaling Flex’s post-sales revenue engine across our partner and customer base. Reporting directly to the Revenue Leader, you will lead the Account Management organization with a mandate to drive expansion revenue, retention, long-term partner value, and executive-level relationships across Flex’s largest and most strategic accounts.

This role blends strategic account leadership with operational rigor. You will build the systems, team, and playbooks required to ensure our partners realize increasing value from Flex over time—through product adoption, portfolio expansion, deeper integrations, and new growth initiatives. The ideal candidate is a senior GTM leader with deep experience in account management, partner success, or post-sales growth within FinTech, PropTech, or high-growth SaaS environments.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

• Develop and execute a comprehensive account management and expansion strategy that drives net revenue retention, portfolio growth, and long-term partner value.
• Own post-sales revenue outcomes, including customer retention, adoption/usage, and expansion upsells.
• Partner closely with Sales to ensure seamless handoffs, clear account ownership, and aligned growth plans for all of our customer accounts

• Build and maintain trusted, executive-level (C-suite) relationships across Flex’s most strategic partners and customers.
• Act as a senior escalation point and strategic advisor for complex partner needs, ensuring Flex is viewed as a long-term, value-creating partner.
• Represent the voice of the partner internally, surfacing insights that inform product strategy, roadmap prioritization, and go-to-market decisions.

• Define and operationalize clear KPIs and health metrics across retention, adoption, utilization, expansion pipeline, and partner satisfaction.
• Implement scalable account management processes, playbooks, and systems (CRM, reporting, forecasting) to drive predictability and accountability.
• Use data and insights to identify growth opportunities, risks, and trends across the partner portfolio.

• Collaborate deeply with Product, Growth, Marketing, and RevOps teams to deliver cohesive partner experiences and unlock new revenue opportunities.
• Drive alignment across GTM teams to support new product launches, integration upgrades, co-marketing initiatives, and strategic growth bets.

• Build, lead, and mentor a high-performing Account Management organization, fostering a culture of ownership, performance, and customer-centricity.
• Hire and develop world-class talent, creating clear career paths and coaching frameworks to grow future leaders.
• Establish performance management systems that support individual growth while delivering against team and company-level goals.

• Identify emerging partner trends, competitive dynamics, and expansion opportunities to inform long-term revenue and GTM strategy.
• Support strategic planning and executive decision-making by providing a clear point of view on post-sales growth and partner leverage.

• 15+ years of experience in Account Management, Partner Success, Business Development, GTM Strategy, or related roles, with at least 7 years in senior leadership positions.
• Proven track record of driving expansion revenue, retention, and long-term partner growth in FinTech, PropTech, SaaS, or B2B2C environments.
• Deep expertise in managing complex, executive-level relationships and influencing outcomes across large enterprise accounts.
• Strong operational discipline with experience building scalable post-sales motions, KPIs, and forecasting models.
• Demonstrated ability to lead and scale high-performing teams while maintaining a strong, inclusive culture.
• Strategic thinker with a hands-on approach and comfort operating in fast-paced, high-growth environments.
• Exceptional communication, presentation, and stakeholder management skills.
• Experience managing revenue targets alongside broader OKRs and cross-functional initiatives.
• High level of initiative, adaptability, and ownership.

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) + company stock options
• Unlimited paid time off with a PTO minimum + 13 company paid holidays
• Parental leave 
• Flex Cares Program: Non-profit company match + pet adoption coverage
• Free Flex subscription