VP, Solutions Consulting - North America

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

VP, Solutions Consulting – North America

Location: Central United States (Preferred)

Shape the Future of Customer Experience

At Genesys, we’re transforming how companies engage with their customers through empathy, AI-driven innovation, and global collaboration. As the Vice President of Solutions Consulting for North America, you will define and execute the strategic vision for our Solutions Consulting (SC) organization, ensuring alignment with business growth priorities and evolving market opportunities.

This highly visible executive role requires a proven leader who inspires senior teams, influences across the organization, and partners with key stakeholders to deliver measurable business outcomes and customer success.

Key Responsibilities

• Define Strategy and Vision: Set the strategic direction for the North America Solutions Consulting organization, ensuring alignment with Genesys’ corporate objectives and go-to-market initiatives.
• Lead Leaders: Manage and develop a team of senior SC leaders, fostering a culture of accountability, collaboration, and excellence.
• Drive Executive Partnership: Collaborate with Sales VPs, and senior cross-functional leaders to craft and execute regional growth strategies.
• Represent the Organization: Serve as the voice of Solutions Consulting in executive forums, advocating for team priorities and ensuring alignment across global functions.
• Elevate Technical Excellence: Ensure your organization consistently delivers world-class engagements from discovery through solution validation, that demonstrate the differentiated value of the Genesys portfolio.
• Champion Market Insight: Provide actionable insights on customer trends, competitor movements, and industry evolution to inform product and strategy decisions.
• Measure and Optimize: Use performance data to assess organizational health, identify opportunities, and drive continuous improvement across the SC organization.
• Stay Ahead of the Curve: Ensure the team remains at the forefront of technology innovation, with focus on AI and Customer Experience Orchestration.

What Sets You Apart

• Proven Executive Leadership: Demonstrated success leading large, multi-level technical sales or solutions teams at scale.
• Strategic Visionary: Skilled at defining long-term direction and executing with operational discipline.
• Customer Experience Expertise: Deep understanding of cloud transformation, AI, CCaaS, and digital engagement ecosystems.
• Influential Communicator: Strong executive presence and storytelling ability, capable of translating technical innovation into business outcomes.
• Collaborative Partner: Known for building trusted, high-impact relationships across Sales, Product, and Customer Success leadership.
• Performance-Oriented: Relentless focus on results, driving measurable value to customers and the business.

Qualifications

• Residence in the Central United States (preferred for proximity to teams and markets).
• 10+ years of experience in Solutions Consulting, Technical Sales, or related executive leadership roles.
• Proven success managing large, geographically distributed, multi-level teams.
• Bachelor’s degree in a technical or business-related field or equivalent experience (advanced degree preferred).
• Strong proficiency in enterprise technology platforms and emerging digital experience solutions.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.