LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the RoleWe are looking for an experienced and visionary VP of Technical Operations to lead, scale and mature LendingClub’s enterprise technology operations. This critical role is responsible for the architecture, design, standardization, availability, and operational support of our cloud and physical infrastructure as well as our internal corporate technology stack. The VP will lead the Cloud Infrastructure, System Operations, Database Operations, Network Operations, Security Operations, and Network Operations Center (NoC) teams and own all end-user technology and desktop support.Reporting to the CISO, this leader needs to be both strategic and execution-driven—someone who can set long-term vision enabling business growth and ensuring platform reliability, while building a culture of disciplined, high-quality delivery, particularly in response to regulatory, audit, and risk demands.What You'll Do
Strategic Leadership & Planning
- Develop and evangelize a vision and strategic plan for infrastructure and corporate technology operations with measurable goals and KPIs
- Partner with business and technology leaders to define and deliver operational service levels that support LendingClub’s platform growth and regulatory obligations
- Lead cross-functional initiatives to modernize infrastructure, drive automation, and continuously improve system reliability and compliance posture
- Represent operations in executive forums and communicate technical and business risks clearly to senior leadership
Infrastructure Operations
- Lead strategy and daily operations for all infrastructure domains including cloud services, server platforms, virtualization, storage, network, monitoring, backups, patching, and disaster recovery
- Oversee system and storage administrators, network engineers, database operations, and security operations engineers
- Ensure high availability, security, and scalability of all infrastructure components through adoption of best practices and infrastructure-as-code
- Drive value engineering, preventative maintenance, and continuous improvement across the platform stack
- Establish and manage vendor relationships and infrastructure budgets, including forecasting and procurement
Corporate Technology & End-User Services
- Manage corporate IT services, including 24x7 desktop support, collaboration tools, end-user devices, identity and access management, and workstation security
- Own the lifecycle of all desktop applications, hardware, and accessories, ensuring reliability, security, and ease of use
- Partner with stakeholders and vendors to drive automation, service quality, and operational efficiency across user support and device management
- Implement and maintain procedures, standards, and controls to ensure compliance with internal policies and regulatory standards
- Measure and report KPIs for IT operations and customer service performance; maintain focus on extraordinary internal customer experiences
Risk, Security & Governance
- Act as a key partner to Risk, Compliance & Information Security. Translate regulatory requirements into actionable, repeatable processes for your teams
- Drive operational preparedness for audits, internal assessments, and regulatory reviews
- Monitor and report on SLA adherence, system performance, and compliance posture across infrastructure and IT services
- Provide executive & board-level reporting and briefings on platform incidents, availability, and risk mitigation efforts
Culture & Team Leadership
- Build and lead a high-performing team culture rooted in transparency, collaboration, accountability and continuous improvement
- Develop a strong management bench; coaching your reports to lead cross-functional work, prioritize effectively, and develop their own teams
- Promote cross-functional knowledge sharing and operational consistency across technical domains
- Mentor and develop team members while modeling leadership values and behaviors
- 15+ years of progressive experience in technical infrastructure, platform engineering, or IT operations, including 7+ years in leadership
- Demonstrated success leading large-scale infrastructure teams in cloud-first or hybrid environments
- Deep understanding of AWS, virtualization, networking, storage, database operations, and enterprise monitoring
- Experience operating in a regulated environment (banking, fintech, healthcare, etc.) with a strong grasp of audit, compliance, and governance disciplines
- Proven success managing 24x7 infrastructure and end-user environments across cloud and hybrid platforms
- Strong command of IT service delivery and end-user technologies including device management, helpdesk, and collaboration platforms
- Expertise in operational metrics, KPI tracking, and executive reporting
- Ability to influence, communicate, and build consensus across business and technical stakeholders
Work Location
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 240,000-270,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Top Skills
LendingClub San Francisco, California, USA Office
595 Market St, #200, San Francisco, CA, United States, 94105
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