Workflow & Data Coordinator

Job Title: Workflow & Data Coordinator (Concierge Operations)

(Remote Opportunity)

Company Overview: 

FlyFlat is a premium travel company helping founders, investors, and executives book international business and first-class flights at 30–80% less than retail prices. Combining proprietary booking methods with a 24/7 white-glove concierge service, we make it easy for clients and their teams to manage travel seamlessly.

What began as a 100% B2C business has evolved into a hybrid B2C, B2B2C, and B2B model. With a rapid expansion from 12 to 66 team members in just over a year and 5x year-over-year revenue growth, FlyFlat recently closed an oversubscribed round led by Bessemer Venture Partners. Our mission is to democratize and reduce the cost of premium travel

Introduction: 

As a Workflow & Data Coordinator, you will play a key behind-the-scenes role in ensuring that FlyFlat’s Concierge division operates smoothly. You will monitor workflows, maintain data accuracy, and ensure all client-related information is up-to-date across our internal tools.

This role is ideal for someone early in their operations career who is detail-oriented, process-driven, and eager to grow into more strategic operations or systems roles over time.

Responsibilities:

Sales and Strategy Execution

• Monitor Asana workflows for Concierge sub-teams (Concierge L1/L2, Ticketing, Post-Booking) to ensure tasks are completed and documented accurately.
• Oversee data entry processes to ensure all client preferences, booking statuses, payments, and internal notes are correctly recorded.
• Maintain Concierge Portal accuracy, ensuring trip data in the Trips Interface correctly feeds into the Customer Portal.
• Track and update records across internal platforms used from client intake through post-booking.
• Identify and flag inconsistencies, outdated information, or gaps in systems and collaborate with Ops Managers to resolve them.

Process and System Improvement

• Ensure workflow integrity, with clear handoffs and completion markers.
• Proactively surface issues in data consistency and work with the team to resolve them.
• As you gain experience, recommend workflow optimizations that improve operational efficiency and client visibility.

Process Improvement & Brand Development

• Enhance customer service workflows, ensuring a consistently exceptional client experience.
• Improve internal process documentation and training materials to streamline operations.
• Contribute to the growth and refinement of FlyFlat’s luxury travel offerings.

Qualifications

• Strong attention to detail and a passion for keeping systems organized.
• Quick learner with the ability to understand and navigate multiple tools and workflows.
• Comfort in a behind-the-scenes support role within operations.
• Strong problem-solving skills and the ability to spot missing or inconsistent data

Preferred

• Experience with Asana or other workflow/project management tools.
• Background in travel operations or customer service.
• Experience working in a remote, fast-paced environment.

Conclusion: Joining FlyFlat as a Workflow & Data Coordinator means being part of a mission-driven team revolutionizing luxury travel. Your precision and commitment to operational excellence will ensure our clients have a seamless, high-quality experience every time.

If you’re ready to grow your operations career and contribute to a high-performing team, we’d love to hear from you.

Compensation and Employment Details:

• Total Compensation: $600 - $700 per month depending on experience
• Remote-first position with flexibility, though responsiveness to client and team needs is expected

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.