Workplace Services Concierge

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers and visitors alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables. 

What You’ll Do:

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival

• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and fair for all

• Assist with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)

• Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms

• Support new-hire and onboarding process including workspace preparation, arrival and  access credentials, and site familiarization

• Maintain security by following approved procedures, in partnership with Global Physical Security

• Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike offices

• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge

• Respond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action.  Follow-up with proper leadership escalation or documentation where necessary

• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies

• Receive, sort and forward incoming mail. Maintain and route publications

• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)

• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

• Report to the CrowdStrike office M-F, 5 days per week.  No remote or hybrid workstyle is available for this role

What You’ll Need:

• Minimum of 3 years professional experience

• Office Services, Concierge, or Reception related experience preferred.  Previous hotel/hospitality front-of-house experience is also welcome

• Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals

• Experience interacting with people at all levels, including senior management

• Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards is welcome

• Demonstrated ability to work independently and prioritize multiple tasks

• Flexibility to perform job tasks outside of job description when necessary

• High level of integrity and ethics, with the ability to maintain confidentiality

• Strong working knowledge of Microsoft Office and Google Suite products

#LI-MJ1

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

For detailed information about the U.S. benefits package, please click here.