Top Biotech Customer Success & Experience Jobs in San Francisco, CA

The Product Support Analyst supports customers and teams using Benchling, leading complex issue resolutions, coordinating with various stakeholders, and driving product knowledge improvements.

The Medical Science Liaison will support Tempus by educating healthcare professionals on oncology products and gathering insights for future developments, focusing on molecular oncology and genomic profiling.

The Customer Experience Associate at Eko will provide omni-channel support, manage escalations, deliver concierge-style service, and collaborate with multiple teams to ensure positive customer experiences.

The Customer Success Manager will manage customer onboarding, support, and success while building relationships and collaborating with multiple teams to drive product adoption.

The Retention Specialist will support participant recruitment and retention in clinical trials, develop engagement strategies, and collaborate with study teams to optimize recruitment efforts.

Assist the Hospitality department with administrative support, event planning, customer service, and transportation program management. Ensure timely completion of tasks and maintain departmental operations.

The Executive Director of Portfolio Insights & Analytics leads insights, analytics, and measurement strategy for business decisions, managing a high-performing team to leverage data and technology.

The Product Support Scientist provides advanced technical support for complex issues involving sequencing technologies. Responsibilities include troubleshooting, collaborating with various internal teams, analyzing support trends, gathering customer feedback, and improving products and documentation.

The National Training Manager leads training programs for Specialty Account Managers, ensuring they effectively communicate product offerings. This involves conducting training, coaching new managers, managing logistics, and supporting training material submissions, alongside compliance with industry regulations.

This job invites interested candidates to submit resumes for future opportunities, allowing the recruitment team to consider them for upcoming roles.