Top eCommerce Customer Success & Experience Jobs in San Francisco, CA

Serve as the technical partner to Client Success Managers for enterprise clients, driving channel implementations, platform optimization, technical onboarding, issue resolution, roadmap planning, and cross-functional coordination to deliver e-commerce value and revenue growth.

As a Ground Support team member at BARK Air, you will greet dogs and their humans, serve refreshments, ensure comfort, assist with baggage handling, and create delightful experiences for all passengers.

The role involves training restaurant clients on SpotOn's software and POS systems, creating training materials, and providing remote training sessions. It requires strong communication skills to simplify complex concepts and foster active participation from clients.

Manage a portfolio of clients, ensuring retention and growth. Guide onboarding, improve customer experience, and collaborate cross-functionally for success.

The Account Manager will drive growth and strategy for Extend's largest merchants, managing strategic relationships, optimizing programs, and collaborating on product development and marketing strategies.

The Category Education Coordinator will support the operational delivery of education initiatives, coordinate learning programs, and manage resources and materials for training sessions across various categories.

Lead and scale a technical customer support organization for a B2B SaaS product. Own frontline support, support engineering (reproductions, log diving, SQL, API debugging), bug triage, AI-first deflection using LLMs, metrics (response time, TTR, CSAT), knowledge management, and partnership with Product and Engineering. Hire, define operating model, and build global coverage.

Lead and develop an account management team serving enterprise clients, drive retention, expansion, and adoption of Pacvue products. Deliver strategic consultation, data-driven recommendations, executive presentations, revenue forecasting, and cross-functional advocacy to meet multi-year revenue targets and optimize client outcomes.

Serve as primary client contact for a portfolio, drive strategic marketing solutions, manage end-to-end project delivery, analyze campaign performance, identify upsell opportunities, and collaborate with internal teams to improve client satisfaction and outcomes.

Serve as a trusted advisor to enterprise healthcare customers to drive onboarding, product adoption, and retention. Provide training, professional services, and data analysis to demonstrate business value, surface customer feedback, and identify expansion opportunities. Monitor customer health, manage change, create case studies, and collaborate with sales, clinical, and technical teams. Travel to client sites (~25%) and work remotely supporting Central and West territories.