Top Support Engineer Jobs in San Francisco, CA

The Support Engineer will build scalable systems for automated support, develop internal tools, and mentor support agents while collaborating with product teams to streamline processes.

Lead efforts to optimize technology portfolios and capabilities, focusing on application rationalization and enabling reusable AI patterns. Collaborate with teams to ensure alignment with enterprise standards and drive strategic decisions for technology investments.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

The Associate Technical Support Specialist will provide customer support, troubleshoot technical issues, engage with clients through various communication channels, and collaborate with internal teams to drive customer success and improve support processes.

As a Technical Support Engineer, you will interface with merchants, handle integrations, provide operational excellence, and track product feedback.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

The Product Support Engineer will engage with customers, create knowledge base content, provide feedback on the product, and support process development.

As a Dedicated Support Engineer, you will provide technical support to clients, manage ticket queues, and collaborate with internal teams to enhance customer satisfaction and improve workflows.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.

Provide Tier 2 application and software support for deployed physical-AI systems: diagnose issues using logs, telemetry, and DBs; implement hot-fixes and runbooks; embed at customer sites for NPI and long-term support; collaborate with TAC, Product Support, and Engineering to improve reliability and tooling.

As a Support Engineer I, you'll assist developers by addressing technical issues, fostering user engagement, maintaining a knowledge base, and communicating about product outages.

As a Customer Support Engineer, you'll resolve inbound technical issues, build automated support systems, and collaborate with internal teams to enhance customer experience.

As a Support Engineer, you'll assist customers in utilizing Agent OS, debug complex issues, and create support systems and tools. Additionally, you'll help grow the support function globally.

Provide hands-on IT support for the San Francisco office and global escalations: troubleshoot macOS, SaaS, networking and A/V systems; provision equipment; build automations and lightweight tools (Python, Jira); implement AI tooling; perform root cause analysis; document workflows; and collaborate with IT Engineering. Role includes occasional travel and some on-site presence.

Lead and manage a technical support engineering team for enterprise customers, ensuring efficient operations and strong collaboration with engineering teams to enhance product development and customer satisfaction.

As a Technical Customer Support Engineer, you'll assist in installation, provide troubleshooting support, and ensure product functionality for clients, focusing on technical issues and customer satisfaction.

Provide technical support and troubleshooting for complex customer issues, use scripting and OpenAI tools to automate processes, partner with engineering and product teams to resolve bugs, improve support systems, and scale operations while participating in on-call and weekend coverage.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

The intern will assist the Product Support Engineer team with customer failure analysis, product quality initiatives, and process improvements while gaining practical insights into the design and support of IoT products.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

The Sr. Data Platform Support Engineer manages enterprise data platform applications, ensuring stability, performance, and integration, while driving automation and optimizing processes.

The Support Engineer at Dust will resolve customer issues, ensure quality of AI-generated responses, manage documentation, and contribute to tooling and solutions development for better user experiences.

As an AI Support Engineer, you'll handle customer issues, escalate unresolved problems, document failure modalities, and provide product testing feedback.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.