Top Support Engineer Jobs in San Francisco, CA

Supports and maintains enterprise customer web integrations using Smartling’s web proxy solution. Owns technical tickets, troubleshoots browser and network issues, leads customer workshops, creates diagnostic scripts and tooling, manages production configuration changes, and collaborates with Engineering on product fixes. The role requires strong web technologies, debugging, communication, and customer-facing technical consulting skills.

Provide first-line technical support across CodeRabbit’s public developer communities. Troubleshoot code review issues, integrations, and APIs; reproduce and debug problems; create detailed engineering and product escalations; develop reusable documentation; monitor community trends; and foster constructive knowledge-sharing across global time zones.

Provides dedicated technical support and troubleshooting for enterprise customers, manages ticket queues, collaborates with Technical Services, and improves customer outcomes through KPI and case analysis. The role also configures workflows, streamlines client onboarding and operations, manages stakeholders, and identifies sustainable solutions. Candidates should have customer support or delivery-services experience in advertising technology, marketing services, or software, along with strong communication, prioritization, resourcefulness, and problem-solving skills. SQL familiarity is preferred.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Supports robotics and autonomous-platform fleets by troubleshooting and repairing electromechanical failures, managing RMA workflows, and identifying recurring issues. Designs and fabricates CAD-based fixtures, prototypes, harnesses, and enclosures; debugs PCBAs, batteries, sensors, and embedded communications. Uses bench equipment, Linux terminals, firmware tools, logs, telemetry, and scripts for validation and root-cause analysis. Documents failures, test procedures, BOMs, and prototypes while partnering with electrical, mechanical, and firmware engineering teams.

Provide technical customer support through tickets, troubleshoot product issues and bugs, offer developer guidance, maintain the knowledge base, communicate outages, and escalate bugs to Engineering. The role requires efficient ticket triage, productivity tracking, strong communication, autonomous problem-solving, and collaboration with global support teams. It follows a Saturday-Wednesday schedule with in-office work on Mondays and Wednesdays in Foster City, California.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provide around-the-clock technical support for Exa customers by troubleshooting APIs, SDKs, distributed systems, and integrations. Reproduce bugs, submit code fixes, escalate complex issues with detailed context, and own customer follow-up through resolution. Build AI-first support workflows, improve documentation and knowledge bases, manage ticket and SLA automation, coordinate follow-the-sun handoffs, monitor account risks, and convert recurring issues into product feedback and engineering fixes.

Provides onsite and remote IT support for macOS and Windows users, resolving hardware, software, access, and collaboration issues. Manages endpoint enrollment and lifecycle through MDM, supports Okta and Google Workspace access, troubleshoots Slack, Zoom, networks, and conference-room AV, and maintains hardware inventory. Documents solutions, identifies recurring issues, and automates repetitive tasks. Requires three days onsite in San Francisco and occasional equipment handling up to 50 pounds.

Provides onsite corporate IT support, including employee onboarding and offboarding, hardware and account provisioning, executive support, troubleshooting, office technology assistance, asset management, ticket resolution, documentation, and process improvement. Supports Mac, Windows, cloud applications, remote teams, and multiple offices while maintaining a security- and compliance-focused approach.

Support and improve VoIP and telephony systems powering AI-driven customer experiences. Diagnose SIP, RTP, PBX, routing, codec, registration, and audio issues using traces, packet captures, logs, and provider diagnostics. Collaborate with customers, PBX administrators, engineering teams, and telecom providers to resolve integrations and recommend configurations. Improve monitoring, observability, documentation, runbooks, and recurring issue resolution across the voice platform.

Provide hands-on IT support across Mac, Linux, and Windows environments. Manage endpoint provisioning, imaging, inventory, repairs, networking, identity and access, onboarding, offboarding, ticket queues, office technology, and SaaS administration. Support conference rooms, printers, lab equipment, and connectivity, while creating runbooks and scalable processes. The role is fully onsite and requires hardware handling in a technical robotics and AI environment.

Provides Level 3 technical support for multi-vendor DAS, private LTE, and CBRS deployments. Diagnoses complex RF, hardware, software, fiber, coaxial, and connectivity issues; manages incidents in ServiceNow; coordinates OEM, carrier, field, and customer teams; executes controlled maintenance and commissioning; validates monitoring and system performance; produces root cause analyses; maintains technical documentation; and mentors other engineers.

Provide Tier 2 and Tier 3 technical support for aerial robotics customers and dealers across the US East Coast. Investigate drone hardware, payload, LiDAR, photogrammetry, flight-planning, and processing issues; review survey datasets; coordinate with engineering and partners; manage cases and RMAs; create troubleshooting documentation; and deliver dealer training, customer sessions, pilot projects, demos, and sales support.

Provides entry-level technical support for software products and instrument interfaces, handling customer calls, troubleshooting issues, documenting resolutions, escalating complex cases, and maintaining support documentation. The role manages multiple cases, supports process improvements, participates in rotating after-hours coverage, and routes incoming calls. Candidates need strong customer service, communication, problem-solving, prioritization, and technical language skills. Exposure to laboratory information system software is preferred.

Own customer technical issues from initial report through resolution. Troubleshoot complex frontend and backend problems by investigating code, system architecture, databases, and production behavior using Go, TypeScript, and SQL. Collaborate with Engineering, Product, Customer Success, and Account teams; support onboarding and ongoing usage; communicate clearly with technical and non-technical audiences; maintain documentation; and surface customer insights for product improvements.

Provide Tier III support for enterprise applications by troubleshooting complex issues, developing fixes, managing user access, monitoring system performance, and coordinating escalations. The role includes ticket management, documentation, user training, emergency system setup, stakeholder communication, and collaboration with development and infrastructure teams to improve application reliability and support processes.

Own and prioritize a customer support queue, diagnose configuration, API, integration, logging, and data-mapping issues, and resolve incidents within SLAs. Serve as a dedicated contact for accounts, provide Tier 2 and 3 partner support, manage compliance operations involving I-9 and E-Verify, and support customer implementations. Build AI agents, automations, knowledge articles, and runbooks to improve support efficiency and prevent recurring issues.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Provides technical client support and platform implementation guidance while building custom integrations, web applications, AI solutions, and automation. Diagnoses complex L2/L3 issues using SQL, logs, and root cause analysis; manages incidents through resolution; develops documentation, training, workarounds, and permanent fixes. Partners with Product, Engineering, and Implementation teams to improve adoption, automate support processes, coordinate testing, and deliver measurable customer value.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Provide technical support to advertisers running Unity Ads campaigns by investigating delivery, attribution, ROAS, and reporting issues. Use SQL and dashboards to diagnose data discrepancies, reproduce defects, document bugs, and collaborate with Product and Engineering on fixes. Communicate solutions to advertisers and account teams, manage concurrent cases, improve troubleshooting playbooks, and contribute to support automation. The role also offers opportunities to develop expertise in mobile ad monetization, mediation, and AI-assisted support workflows.

Own complex enterprise Linux support escalations from initial report through root-cause analysis and resolution. Debug kernel, system, storage, networking, performance, container, virtualization, cloud, and HPC issues. Serve as senior technical contact for strategic customers, mentor support engineers, improve escalation standards, drive defects into Engineering, contribute automated tests, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Provides first-line technical support to customers and researchers through tickets, email, and video channels, resolving L0-L2 issues. Documents workarounds and repeatable solutions, contributes to knowledge-base content, and helps improve support workflows. The role requires strong communication, problem-solving, time management, and familiarity with command-line tools and integrations such as Jira, SAML, APIs, and SSO/2FA. Candidates should have 0–2 years of technical support or customer-facing experience; cybersecurity interest is preferred.