Top Support Engineer Jobs in San Francisco, CA

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

Operate and improve production AI-first support workflows (routing, escalation, knowledge, evaluation); act as human escalation for key accounts; debug APIs and web apps; ship automation/code (Python/TypeScript); drive support ops (SLAs, incidents, postmortems); partner with Engineering/Product to turn signals into fixes and reliability improvements.

The Cloud Technical Support Engineer - Co-op aids enterprise customers with application integration, supports deployment, engages with engineers on service enhancement, and assists in diagnosing issues related to Wasabi's cloud storage.

Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.

The L2 Support Engineer assists in troubleshooting technical issues, prioritizes support, collaborates across teams, and provides training to internal and external stakeholders.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

The Senior Cloud Support Engineer troubleshoots and resolves customer technical issues, documents solutions, and interfaces with multiple teams to improve service and support. This role requires on-call support and excellent communication skills.

As a Technical Support Engineer, you will interface with merchants, handle integrations, provide operational excellence, and track product feedback.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

As a Customer Support Engineer, you will provide direct support to customers in installing and operating robotic solutions, troubleshoot issues, and enhance customer satisfaction through effective communication and collaboration with engineering and QA teams.

As an Open Source Support Engineer, you'll provide technical assistance to users of the Milvus database, troubleshoot deployments, and engage with users to enhance their experience, all while growing your expertise in AI and vector databases.

The Technical Support Specialist will troubleshoot complex product issues, respond to technical questions, and improve internal support workflows while ensuring high-quality assistance for users.

The IT Support Engineer will provide Tier 1 and Tier 2 support, troubleshoot systems, manage user accounts, and ensure reliable technology operation.

As a Lead Technical Support Specialist, you'll provide support for customers using legal AI solutions, manage tickets, troubleshoot issues, and facilitate feature requests, ensuring high satisfaction and effective communication.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

As a Customer Support Engineer, you will address customer technical issues, ensuring timely resolution and strong customer relationships. Responsibilities include troubleshooting, field services, managing feature requests, and improving customer adoption of VAST products.

Support Engineers at Roboflow provide consultative technical advice while managing customer issues and fostering strong relationships. They help enhance customer experience with Roboflow’s computer vision solutions and contribute to process improvements within the support team.

The Application Support Engineer provides day-to-day technical support for financial and administrative systems, troubleshooting, and issue resolution for users, while working on enhancements and collaborating with IT for application deployment.

The Founding Product Support Engineer will build technical support from scratch, addressing customer issues, debugging, and creating documentation for support processes.

The Support Engineer will build and maintain infrastructure for support, automate workflows, mentor agents, and partner with product teams to improve technical processes.

The IT Support Engineer will handle frontline IT support, device management, and identity access workflows, ensuring a seamless employee experience.

The Product Support Engineer will engage with customers, create knowledge base content, provide feedback on the product, and support process development.

As a Senior Technical Support Engineer, you will support developers using Cloudflare's products by troubleshooting issues, guiding best practices, and collaborating with teams to enhance the developer experience.

Provide technical support for computer systems and hardware, assist with onboarding and offboarding, conduct training, and maintain IT performance.