Top Support Engineer Jobs in San Francisco, CA

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Provide Tier-2 DevOps support across cloud and self-hosted Kubernetes environments: monitor, troubleshoot, and resolve deployments, scaling, and performance issues; triage community GitHub/Discord reports; test CI/CD and infra changes; create runbooks and docs; collaborate on infra improvements and participate in on-call rotations.

Serve as front-line technical contact: manage support ticket queue, troubleshoot and debug customer issues (APIs, logs, SQL), document solutions, advocate for customers in product meetings, and collaborate with Revenue, Product, and Engineering to improve the payments platform.

Manage Tier 1 client accounts through implementations, data migrations, API enablement, and technical support. Partner with Product and Engineering to build internal and client-facing tooling, own troubleshooting, maintain visibility into product usage and client workflows, and drive product adoption.

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

Provide desk-side and regional IT end-user support for Windows and Mac systems, manage AD/DNS/DHCP and cloud services (Salesforce, Google Apps, Office 365, Okta), monitor servers, handle escalations, oversee local IT projects and procurement, collaborate with global teams, and act as backup for other support engineers to ensure high user satisfaction.

Provide end-to-end technical support and escalations for customers, troubleshoot and resolve issues, collaborate with R&D and product teams, maintain knowledge base, lead support improvements and internal readiness projects, and act as technical POC for VIP customers.

Provide deep technical support for developers using Braintrust: diagnose and reproduce API/SDK issues (Python/TypeScript), collaborate with Engineering to fix bugs, own Slack/email communications, create knowledge base docs, improve developer experience and tooling, participate in on-call rotations, and relay product feedback.

Provide hands-on developer support for Braintrust's AI observability platform: debug Python/TypeScript integrations, reproduce bugs, collaborate with Engineering, own developer communications, write docs and tooling, participate in on-call rotations, and feed product feedback to improve developer experience.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Own and triage the support queue for LiteLLM, diagnose and reproduce customer issues, drive root-cause fixes, submit pull requests for bugs, and represent customer needs to engineering.

Support Engineers at Roboflow provide consultative technical advice while managing customer issues and fostering strong relationships. They help enhance customer experience with Roboflow’s computer vision solutions and contribute to process improvements within the support team.

Author and QA AI-driven automations for healthcare workflows, execute high-volume repetitive automation tasks accurately, maintain technical/process documentation, support application operations, and collaborate with product, engineering, and QA teams using GitHub, Slack, and JIRA during a fast-paced 3-month contract.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.

The Product Support Engineer will engage with customers, create knowledge base content, provide feedback on the product, and support process development.