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Top Technical Support Jobs in San Francisco, CA
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Technical Support Engineer at Datadog, you will engage with customers through various channels to resolve technical support requests and educate them on the platform. You'll reproduce technical issues, participate in team discussions based on client feedback, and train as a specialist in one or more Datadog product areas. You'll work in a collaborative environment to help ensure customer satisfaction and product understanding.
Top Skills:
Linux
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
The Technical Support Engineer resolves technical cases for customers, providing excellent support through various communication methods. The role involves diagnosing issues with the ServiceNow platform, utilizing Object Oriented code, and assisting customers with technical queries while collaborating with internal teams for complex issues.
Top Skills:
JavaJavaScriptPython
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
The Director of Technical Support Management is responsible for the daily operations of a regional SME team within Global Customer Support, overseeing technical support engineers, developing support staff, and implementing world-class technical services. The role requires strong leadership, strategic development of support initiatives, and effective collaboration with various teams to enhance customer experience and performance metrics.
Top Skills:
Servicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
As a Technical Support Engineer, you will resolve technical cases for customers using the ServiceNow platform, providing exceptional customer service and troubleshooting various technical issues while employing diagnostic tools. Your role includes building trust, showing empathy, and collaborating with other teams for complex cases.
Top Skills:
JavaJavaScript
Artificial Intelligence • Cloud • Software • Cybersecurity
As a Technical Support Engineer at Datadog, you will engage with customers to resolve technical issues, educate clients about the platform, and perform product demos. The role requires technical troubleshooting skills, familiarity with SaaS tools, and effective communication in English and Portuguese, with a focus on continuous learning and client satisfaction.
Top Skills:
Linux
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
As a Technical Support Engineer at ServiceNow, you will troubleshoot and resolve technical issues for customers, providing excellent support through communication channels like web, chat, email, and phone. Understanding the ServiceNow platform and using diagnostic tools will be essential for success. The role involves collaborating with teams for complex cases and providing valuable input for product improvements.
Top Skills:
JavaJavaScript
Cloud • Hardware • Security • Software
Verkada is seeking Technical Support Engineers to assist enterprise customers with Verkada's cloud-managed building security products. Responsibilities include troubleshooting technical issues, educating customers on system installation, collaborating with Engineering teams, writing technical documentation, and providing customer support from issue creation to resolution.
Top Skills:
Python
Cloud • Consumer Web • eCommerce • Information Technology • Software
As a Technical Support Representative, you will provide bilingual technical support and educate customers on platform features for BigCommerce, troubleshooting issues and enhancing customer satisfaction in a 24x7 environment.
Top Skills:
CSSHTMLJavaScriptJquery
Featured Jobs
Productivity
As a Technical Support Engineer at WalkMe, you will assist customers by providing product knowledge and solutions through various communication channels, ensuring high satisfaction and achievement of SLAs. You will work independently as well as part of a team, contributing to the knowledge base and enhancing the overall user experience.
Top Skills:
Html,Jquery,Css
Artificial Intelligence • Cloud • HR Tech • Information Technology • Software
The Senior Technical Support Engineer will manage and resolve complex issues related to the ServiceNow platform, particularly performance and availability. This role requires strong technical expertise, problem-solving skills, and the ability to mentor junior team members while providing exceptional customer service.
Top Skills:
JavaJavaScriptPerlPython
Information Technology • Professional Services • Software
As a Technical Support Engineer at Sigma Computing, you will assist customers with diagnosing and resolving technical issues while collaborating with multiple teams to improve service performance and user experience. You will leverage your knowledge of SQL and data analytics to support enterprise products effectively and contribute to process automation and best practices development.
Top Skills:
SQL
Information Technology
The IT Support Specialist assists clients by resolving hardware and software issues, managing support requests and tickets, monitoring alerts from various tools, and providing excellent customer service through multiple communication channels. They will work with senior staff to improve their technical skills and will handle light user administration duties.
Top Skills:
Microsoft Operating Systems
Aerospace
As an Imagery Support Engineer at Orbital Sidekick, you will deliver hyperspectral imagery to clients by understanding tasking needs, optimizing satellite operations, troubleshooting technical issues, and ensuring high-quality data delivery. Collaboration with cross-functional teams and development of documentation will also be key responsibilities.
Top Skills:
Python
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