Top Technical Support Engineer Jobs in San Francisco, CA
Verkada seeks Technical Support Engineers to assist enterprise customers with their cloud-managed security products. Responsibilities include troubleshooting various technical issues, educating customers on installations, collaborating with engineers, and creating knowledge base articles. Ideal candidates will have a tech-related degree and strong interpersonal skills.
As a Technical Support Engineer, you will enhance customer experience by guiding users through technical troubleshooting with Finch's API or platform, collaborating with engineering and product teams to resolve issues, and improving technical documentation and self-resolution resources.
As a Technical Support Engineer at Datadog, you will engage with customers via various channels to resolve technical issues and educate clients about the platform. You'll handle ticketing systems, perform product demos, participate in internal product discussions, and specialize in Datadog products, all while contributing to a collaborative office culture.
The Performance Support Engineer acts as a technical expert and mentor within the support team, managing complex issues related to performance and instance availability on the ServiceNow platform. This role emphasizes customer interaction and requires a robust understanding of technology, alongside strong troubleshooting skills. Availability outside of standard hours and team collaboration are also key responsibilities.
As a Technical Support Engineer at Datadog, you will engage with customers to resolve technical issues, educate them on the platform, and ensure their success. You will participate in product demonstrations and collaborate with internal teams based on client feedback, all while enhancing your technical knowledge in Datadog’s product areas.
As a Technical Support Engineer I at PagerDuty, you will provide exceptional customer support, debug and resolve integration issues, write custom scripts and documentation, and assist customers in optimizing their experience with the PagerDuty platform while maintaining a personal rapport with them.
As a Technical Support Engineer at Datadog, you'll provide multi-channel support to customers, resolve technical issues, educate clients on the platform, and collaborate with internal teams to improve products. You'll lead product demos and gain expertise in Datadog's offerings while participating in a hybrid work environment.
In this role, the Technical Support Developer will provide advanced assistance for database connectivity issues and ensure customer satisfaction by promptly resolving complex technical problems. Responsibilities include triaging support tickets, addressing codebase issues, building automation tools, and enhancing the knowledge base.
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As a Senior Premier Support Engineer at Datadog, you will engage with and support Premier Customers by responding to technical inquiries through multiple channels, reproduce issues related to Datadog’s integrations, and provide mentorship to junior team members. You will need to build expertise in various product areas and manage high-priority customer issues autonomously while contributing to documentation.
As a Technical Support Engineer at WalkMe, you will assist customers through email and phone, ensuring effective use of our Digital Adoption Platform. Your role includes resolving customer issues, contributing to our knowledge base, and enhancing customer experience by promoting product knowledge and best practices.
As a Technical Support Engineer, you will provide enterprise-level customer support through your expertise in Amplitude's product. Responsibilities include answering support tickets, troubleshooting issues, collaborating with Customer Success Managers, and ensuring a great customer experience.
The Tech Support Engineer at Canva provides on-site and remote tech support primarily for Apple hardware and software in a dynamic office environment. Responsibilities include troubleshooting hardware issues, supporting onboarding/offboarding processes, managing IT assets, and contributing to service delivery improvements. Strong customer service and communication skills are essential.
As a Layer 3 Support Engineer for Databases, you will provide advanced technical assistance to customers, debug technical issues, triage support tickets, and develop code solutions. You'll also work on automation initiatives and improve the knowledge base to enhance customer satisfaction and minimize support burdens.
As a Technical Support Developer for databases, you will provide advanced technical support to customers, solve complex database connector issues, and work on automating processes to improve support efficiency. Responsibilities include triaging support tickets, interacting with customers via email and Zoom, documenting solutions, and collaborating with engineering teams to enhance the product.
As a Technical Support Engineer at Sigma Computing, you will assist customers and the pre-sales team in diagnosing and resolving complex technical issues. You will collaborate with development and cross-functional teams to enhance service performance, create best practices, and ensure a great user experience while participating in projects and on-call duties.
The Technology Support Lead oversees the operational stability of production services, focusing on troubleshooting and maintaining IT services. This role involves improving the change management process, collaborating with stakeholders, and exploring technology opportunities. Key tasks include process enhancement, managing service tools, and leading audit requests.
The Technical Support Engineer will provide support for Airbyte OSS Enterprise customers, engaging with the open-source community. Responsibilities include bug fixing, collaborating with engineering teams, writing code to resolve issues, and contributing to documentation and knowledge bases to improve support.
As a Technical Support Engineer at Lattice, you will provide expert technical assistance for customer issues, focusing on HR technology and integrations. You'll manage technical cases, advocate for customer needs, and collaborate with engineering and product teams to enhance support processes. Your role includes leading product feedback initiatives, improving documentation, and participating in incident response.
As a Technical Support Engineer at Lattice, you will assist customers with technical issues related to HRIS, SCIM, SAML, SSO, API, and SFTP. You'll manage cases to ensure quick resolutions, collaborate with engineering and product teams, lead feedback projects, and be part of the customer care incident response team. Your role involves identifying insights for process improvements to enhance customer experiences.
The Technical Support Developer will provide advanced technical support to customers dealing with complex issues related to database connectors. Responsibilities include triaging support tickets, working with engineers to resolve bugs, creating automation scripts, and expanding the knowledge base for customer interactions.
As a Technical Support Engineer at Lattice, you'll provide expert technical assistance, troubleshoot customer issues with integrations like HRIS, SCIM, SAML, SSO, API, and SFTP, and collaborate with engineering teams to enhance support processes. Your role involves managing technical cases, leading product feedback projects, and improving operational efficiency while focusing on customer satisfaction.
As a Layer 3 Support Engineer for Databases, you will provide advanced technical support to customers, resolving complex issues related to database connectors. Responsibilities include triaging support tickets, diagnosing code issues, and collaborating with engineering teams to enhance product functionality.
As a Layer 3 Support Engineer for databases, you will provide advanced technical assistance for complex issues related to database connectors. Your role involves customer advocacy, debugging, triaging issues, and collaborating with engineering teams. You aim to enhance customer satisfaction by resolving issues and improving product functionality while growing the internal knowledge base.
As a Layer 3 Support Engineer for Databases, you will provide advanced technical support for complex issues related to our database connectors. Responsibilities include triaging support tickets, providing customer support via email and Zoom, addressing code issues, developing automation scripts, and enhancing the knowledge base to improve customer satisfaction.
As a Technical Support Developer, you will provide advanced technical support for complex issues related to database connectors. Your role includes debugging customer-reported issues, collaborating with teams to develop solutions, and enhancing the knowledge base while ensuring customer satisfaction.
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