Top Technical Support Engineer Jobs in San Francisco, CA

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

As a Technical Support Engineer, you'll assist customers with technical issues, improve product understanding, identify trends, and automate support processes.

Premier Support Engineers at Datadog engage with clients to provide technical support, develop relationships, and drive product discussions while working in a fast-paced environment.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

The Bare Metal Support Engineer provides support and maintenance for CoreWeave's GPU fleet, collaborating with customers and engineering teams, diagnosing issues, and improving hardware and software performance.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate clients on the platform, build documentation, run health-checks and demos, and participate in cadence calls and projects while working hybrid from the Denver office.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Lead resolution of complex, high-visibility technical issues for enterprise customers. Act as trusted advisor for architecture, integrations, and incident prevention. Mentor peers, create knowledge base content, liaise with R&D, and support follow-the-sun handoffs to ensure customer success and operational efficiency.

Provide APAC coverage as a Technical Support Engineer, performing deep root-cause debugging across full stacks, troubleshooting Sentry SDKs, and building agentic tooling and deterministic automated support paths using LLM orchestration and system APIs. Act as a technical consultant to enterprise customers and bridge product teams with engineering feedback.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

As a Technical Support Engineer, you will resolve complex technical issues, collaborate with engineering, and enhance user experience through documentation and tool improvements. You will handle customer inquiries, debug issues, and monitor user-generated content for compliance.

Lead technical partner integrations and provide expert support for Pinterest APIs and business products. Own end-to-end engineering projects, on-call support, monitoring, tooling, and cross-functional partner relationships while mentoring junior team members and driving AI-driven automations.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

Provide remote and occasional onsite technical leadership for offshore wind turbine service operations, troubleshooting controllers, HMI and SCADA issues, managing work orders and non-conformities, coordinating offshore execution with vessels, driving continuous improvement, digitalization and data analytics, and supporting readiness of tooling/spares for efficient interventions.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot hardware, OS, network, and medical imaging systems; document issues in CRM; perform remote upgrades and preventive maintenance; drive issue resolution and improve customer satisfaction.