Top Security Operations & Support Jobs in San Francisco, CA

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

Verify candidate information by making inbound and outbound calls to employers, academic and military institutions, and references. Document findings accurately, handle escalations, adhere to quality standards, and use multiple computer applications to maintain data integrity and professionalism.

Provide senior-level technical oversight for CAPPS ERP (HR/Payroll/Financials): manage vendor development/testing, ensure coding and SDLC compliance, oversee accessibility (WCAG 2.1), perform Level 2 service desk support, review code and integrations, participate in disaster recovery and SOC-1 activities, and maintain IT security and ITIL-based service practices.

Triage, investigate, and resolve customer-reported issues across SaaS and desktop apps using logs and internal tools. Reproduce and document bugs for Engineering, evaluate browser/network errors, complete technical tasks for CSMs, contribute knowledge-base articles, and escalate complex issues with clear context.

Lead GTM, Post-Sales, and Marketing operations: own forecasting, pipeline, reporting, planning, territory and quota design, compensation, systems governance (Salesforce, Clari), executive and board reporting, automation via AI, and mentor the reporting and insights team.

As a Business Operations Associate, you'll support strategic planning, process improvements, and ensure effective communication within the organization, enhancing operational efficiency.

Provide advanced administrative and operational support, ensuring smooth operations and contributing to process improvements, while managing multiple priorities and confidential information.

The Director of GTM Operations drives operational excellence and growth through strategy development, process optimization, and cross-functional collaboration, focusing on sales and customer success.

The International Logistics Specialist manages global logistics operations, ensuring compliance with import/export regulations and facilitating efficient shipments. Responsibilities include overseeing transportation, collaborating with customs brokers, preparing shipping documents, managing logistics relationships, and conducting process improvements.