Jobs at Airbnb

Lead and execute high‑priority video productions end-to-end: manage crews, vendors, and post-production; oversee shoots, narratives, and technical workflows; collaborate with executives to amplify brand messaging; expand team capabilities and ensure projects finish on time, on budget, and to a high creative standard.

Lead design and delivery of large-scale ML and AI systems for Airbnb Community Support products. Develop and productionize LLM-based solutions (fine-tuning, RAG/search, evaluation automation, feedback learning, guardrails), collaborate cross-functionally with product and design, and shape early-stage AI initiatives through to production to improve customer support experiences.

Design and ship production-grade agentic LLM systems (chat/voice assistants) for customer service. Build, evaluate, and optimize LLMs and MLOps pipelines, collaborate with product and design, and advance RAG, fine-tuning, RLHF, multi-agent orchestration and evaluation tooling.

Lead backend engineering for routing and differentiated support at scale: own decision engines, workflow orchestration, and routing rule management; consolidate routing logic; collaborate with Product, Data Science, and partners; improve AI/LLM-driven routing; mentor engineers; participate in on-call and incident response to ensure high availability and scalability.

As an Experience Designer, you'll create impactful experiences for Airbnb travelers, focus on quality, prototype new products, and educate teams on design best practices.

The Program Manager drives impact on the company roadmap, coordinating cross-functional teams to ensure successful product delivery, risk management, and strategic alignment with business goals.

The role entails overseeing AV system design, integration, and maintenance across global offices. Responsibilities include hands-on testing, project management, and collaboration with AV teams, ensuring reliability and supportability of systems for events.

Drive cross-functional collaboration to manage and deliver product programs, optimizing quality and efficiency while anticipating risks and influencing stakeholders.

As Product Manager for Relevance & Personalization, you will drive strategy and execution for Airbnb's AI systems, owning the roadmap and fostering collaboration across teams to enhance guest and host experiences.

Lead a team of analysts to advance fraud and safety operations through analytics, ensuring robust data products and compliance while empowering stakeholders with actionable insights.

Lead administration, configuration, migration, and continuous improvement of Airbnb's Atlassian ecosystem—primarily Jira Cloud and JSM. Architect scalable Jira configurations, drive Data Center to Cloud migrations, build automation and AI integrations, maintain REST API integrations and custom Forge apps, lead UAT and stakeholder engagement, document runbooks, participate in on-call rotations, and improve security, license governance, and operational analytics.

Lead the Payments Insights Analytics team, utilizing data and AI/ML for strategy execution, operational excellence, and stakeholder communication.

As a Staff Software Engineer in Infrastructure, you will lead a team in building high-performance, distributed systems, guide project direction, mentor engineers, and improve data ingestion architecture.

Lead Workday integration architecture and hands-on development using Studio, EIBs, RaaS, Extend, and Orchestrate. Build and maintain secure, high-volume payroll and benefits integrations, manage release cycles, enforce governance, mentor engineers, and ensure operational reliability and compliance across global HR systems.

Lead backend architecture and apply AI to Airbnb's communication and partner-integration platforms. Build scalable notification and messaging systems, collaborate cross-functionally, write production code, perform design and code reviews, and mentor engineers.

The Senior Staff, Advanced Analytics will drive data strategy for the guest app, collaborating with stakeholders to improve conversion and create a multi-product experience through advanced data analysis and experimentation.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.

Lead payments analytics by building scalable reporting, causal inference and ML models, designing experiments, partnering with product/engineering/finance to optimize payment processing, reconciliation, and settlement, and translating results into executive recommendations to drive global payments improvements.

As a Process Strategy and Optimization Manager, you will lead cross-functional initiatives to enhance user experience, reduce fraud, and optimize operations at Airbnb.

The Lead, Advanced Analytics, Acquisition will analyze data, define metrics, conduct A/B tests, and collaborate with teams to drive growth and insights.