Jobs at Airbnb

Provides strategic administrative support to Vice Presidents in Privacy and Community and Product Policy. Responsibilities include managing complex calendars, team operating cadences, events, travel itineraries, sensitive information, board materials, budgets, onboarding, and process improvement initiatives. The role partners across teams, leads organizational projects, supports leadership engagements, and operates independently in ambiguous situations.

Lead end-to-end development of high-scale backend segmentation and insights systems serving marketing and product use cases. Scale reliable, low-latency services, build agentic and LLM-powered marketing features, and drive design, implementation, testing, experimentation, and rollout. Collaborate across engineering, product, design, data, and marketing teams; support integrations, incident response, on-call rotations, and system reliability.

Lead product management and marketing for Airbnb’s LATAM markets, translating regional user research, marketplace data, and competitive insights into product strategy, roadmaps, features, pilots, and go-to-market initiatives. Partner with global and local teams across technology, design, operations, marketing, communications, policy, and business functions. Drive product launches, partnerships, regulatory coordination, media messaging, measurable outcomes, and AI-enabled product and workflow improvements.

Build and maintain highly reliable, scalable, and secure systems supporting Airbnb’s Zero Trust ecosystem. Develop client platforms, security services, network paths, and identity solutions for corporate endpoints. Collaborate with security, product, and engineering teams, support executive users, optimize identity flows, lead technical projects, and mentor junior engineers.

Own the Trips product roadmap, prioritization, and execution across engineering, design, data science, and program management. Translate guest needs and business goals into features, lead launches and experiments, evaluate growth and satisfaction metrics, and decide what to scale or stop. Partner with supply, operations, and external partners to expand experiences and services. Present strategy, tradeoffs, and results to leadership while growing trip attachment and customer value.

Leads global curation initiatives for Airbnb Experiences, establishing quality standards, experience architecture, market-launch processes, and strategic differentiation across regions. Partners cross-functionally to scale regional learnings, develop AI-enabled curation tools, curate collections for launch moments, and communicate narratives to leadership and internal teams. Requires global product experience, strong strategic problem-solving, cultural fluency, communication skills, and 12+ years across marketing, product marketing, creative direction, or experience design.

Provides high-touch, end-to-end IT support for Airbnb executives and Executive Business Partners. Troubleshoots endpoints, mobile devices, identity, connectivity, collaboration tools, AV, and workplace technology; coordinates complex issues across technical teams; prepares technology for leadership meetings, travel, and events; leads improvements, standards, documentation, mentoring, and executive support strategy. Requires after-hours coverage and occasional onsite, travel, event, or residential support.

Lead design and delivery of large-scale ML and AI systems for Airbnb Community Support products. Develop and productionize LLM-based solutions (fine-tuning, RAG/search, evaluation automation, feedback learning, guardrails), collaborate cross-functionally with product and design, and shape early-stage AI initiatives through to production to improve customer support experiences.

Develop Android features for Airbnb’s Profile & Community team, including social graph and community experiences. Collaborate with product, design, data science, legal, marketing, and iOS, web, and engineering partners. Build reusable mobile components, scalable architectures, performant applications, and cross-platform solutions while driving Android best practices and delivering initiatives end to end.

Leads the quality program for Airbnb’s elevated customer support partner network. Responsibilities include partner QA governance, calibration, scorecard validation, auditing, NPS detractor analysis, root-cause investigation, performance reporting, site onboarding, and adoption of Observe.AI and quality frameworks. The role partners with Delivery, Training, Workforce Management, and program teams to improve support standards, identify operational issues, and drive corrective actions across BPO sites, languages, and service channels.

Build scalable, high-performance web applications and social features for Airbnb’s Profile & Community team. Collaborate with product, design, data science, legal, marketing, and mobile engineering partners to deliver initiatives used by millions. Develop reusable web components, improve web best practices, and architect reliable cross-platform solutions. Participate in code reviews and architecture discussions while contributing strong product and user experience judgment.

Lead Airbnb’s enterprise-wide Site Reliability Engineering strategy, architecture, standards, and incident management practices. Design reliable, highly available infrastructure and platforms; establish production-readiness standards; automate operational processes; reduce toil; and proactively mitigate failures. Partner with engineering leaders on large-scale distributed systems, mentor SREs, influence technical direction across teams, and promote blameless learning and a proactive reliability culture.

Own Airbnb.org’s consumer insights research roadmap, leading qualitative and quantitative studies across brand, marketing, programs, partners, and reputation. Manage tracking research, vendors, budgets, timelines, and cross-functional relationships while integrating research sources into actionable recommendations. Present concise insights to senior stakeholders and support strategy, campaigns, and organizational decision-making.

Own the growth strategy and performance of an Airbnb Services category. Lead category planning, strategic partnerships, complex cross-functional programs, analytics, pricing and incentive initiatives, and market insights. Use SQL and financial modeling to size opportunities and guide investment decisions. Influence Product, Marketing, Operations, Legal, and Finance teams while driving revenue, conversion, quality, and partner outcomes. Support team development and raise analytical and execution standards.

Leads the engineering team responsible for Airbnb’s globally scalable AirCover insurance platform. Sets technical strategy, architecture, roadmap, and operational standards for configurable insurance products, pricing, enrollment, coverage management, and experimentation. Partners with Product, Data Science, Legal, Insurance, Finance, and Operations to expand across regions and improve attach rates. Manages hiring, mentoring, career development, incident response, and engineering quality while guiding distributed, high-availability backend systems and ML-driven experimentation.

Supports Airbnb’s Finance Data Science & Strategy team by analyzing business performance against forecasts, identifying performance drivers, and improving forecasting models. Responsibilities include conducting comprehensive analyses, collaborating with data scientists, communicating findings to Finance and business stakeholders, completing a capstone project, and participating in team projects and reviews.

Leads end-to-end design program management for critical product initiatives, coordinating Design, Engineering, Product Marketing, and business teams. Establishes planning and communication rhythms, manages launches, aligns stakeholders, mitigates risks, resolves cross-functional obstacles, and improves design processes and workflows. The role requires strategic thinking, operational excellence, influence with senior leaders, and experience scaling programs in large digital product organizations.

Lead end-to-end program management for design initiatives and large product launches. Partner with design, engineering, product marketing, and business leaders to align scope, timelines, resources, and deliverables. Establish operating rhythms, manage risks, resolve cross-functional obstacles, and drive operational improvements that enable scalable, high-quality product design delivery.

Lead two engineering teams owning Airbnb’s marketing communications platform, including message orchestration, delivery infrastructure, observability, reliability, and AI-native systems. Responsibilities include technical strategy, roadmap execution, engineering management, career development, cross-team prioritization, SLOs, incident management, vendor escalations, and 24/7 on-call operations. The role requires delivering production-grade agentic systems, high-throughput distributed services, large-scale migrations, and reliable messaging across multiple channels.

Provide technical support and troubleshooting for hotel connectivity integrations across PMS, channel managers, and CRS platforms. Monitor metrics and error logs, resolve partner issues, analyze data for growth opportunities, educate partners on product updates, and communicate feedback internally. Serve as a technical contact for internal and external stakeholders, improve troubleshooting processes and knowledge bases, and collaborate on projects supporting Airbnb’s commercial goals.