Jobs at Airbnb

Lead design and delivery of large-scale ML and AI systems for Airbnb Community Support products. Develop and productionize LLM-based solutions (fine-tuning, RAG/search, evaluation automation, feedback learning, guardrails), collaborate cross-functionally with product and design, and shape early-stage AI initiatives through to production to improve customer support experiences.

Lead the operating system for Airbnb's growth levers, owning intake, sequencing, budget-to-roadmap translation, launch governance, cross-functional cadence, reporting, and execution across regions and teams.

Lead influencer content strategy for Airbnbs owned social channels (TikTok, Instagram, YouTube). Build creator relationships, negotiate partnerships, curate and brief content, plan activations and on-site coordination, collaborate cross-functionally, and measure campaign performance using CreatorIQ and Sprinklr to drive awareness, brand preference, and advocacy.

Lead vision and roadmap for Airbnb search, driving AI-powered, conversational, and personalized search experiences. Partner with engineering, applied ML, design, and data science to prototype, ship, and validate features using quantitative analysis and A/B testing. Translate ambiguous user problems into prioritized product requirements and communicate trade-offs to stakeholders while ensuring fair inventory surfacing.

Lead strategy and execution for technical learning programs (AI, ML, data, engineering). Design and deliver synchronous and asynchronous learning experiences, manage events and logistics, partner with SMEs and senior leaders, measure program effectiveness, scale processes and documentation, and create training materials and assets to drive technical capability and community across the organization.

Serve as the dedicated compensation partner for Airbnb's Technology organization, advising senior tech leaders on offers, leveling, equity and market strategy. Own compensation cycle execution, benchmarking, model and tool development (including AI-powered tools), build dashboards, provide market intelligence for AI/ML roles, and enable managers through analyses and presentations.

Lead Airbnb's global social measurement practice: define frameworks, KPIs, tooling, and test-and-learn programs. Analyze cross-platform performance, apply AI to accelerate insights, manage measurement vendors, and translate data into strategic narratives and actionable recommendations for creative, marketing, and leadership.

Lead cross-functional product programs from strategy through delivery for bi-annual roadmap releases. Partner with design, engineering, product marketing, supply, operations and executives to manage dependencies, mitigate risks, and drive issues to resolution. Build bespoke program plans, communicate clearly at multiple levels, and improve program quality and velocity at global scale.

Lead cross-functional roadmap planning and program delivery for global software products. Develop bespoke program plans, manage dependencies and risks, drive execution with engineering, design, marketing, and operations, and provide executive visibility to ensure high-quality, on-schedule bi-annual releases.

Produce high-visibility events, physical goods, and communications end-to-end: concepting, creative briefs, production timelines, budgets, vendor contracts/SOWs, run-of-show, AV coordination, and cross-team execution for internal and external audiences.

As Product Manager for Relevance & Personalization, you will drive strategy and execution for Airbnb's AI systems, owning the roadmap and fostering collaboration across teams to enhance guest and host experiences.

Lead and scale global workplace operations programs end-to-end: design policies, playbooks, tooling, and measurement frameworks; drive cross-functional alignment; manage vendors; synthesize data to improve program performance and employee experience; and advise leadership on strategy, capacity, and roadmaps.

Build and maintain production data pipelines and foundations for People Analytics and AI-driven tools. Integrate HR systems (Workday, Greenhouse), design data models, ensure governance for sensitive employee data, support data science and reporting, and deliver dashboards and Streamlit apps. Optimize queries, enable LLM consumption with quality and latency controls, and collaborate cross-functionally to transition AI prototypes to production.

Lead product analytics for Guest or Host App: analyze large datasets, design and evaluate experiments, build metrics and reporting tools, apply statistical and causal methods, partner cross-functionally, present insights to stakeholders, and leverage AI to automate tasks.

Lead full-cycle recruiting for interns and apprentices across technical and non-technical functions (≈70%), and provide program support for US cohorts (≈30%). Source and engage candidates, manage requisitions in Greenhouse, partner with universities and regional teams, run events, support onboarding and conversion, and advise hiring managers. Support international hiring rhythms and travel for in-person programming as needed.

Lead architecture and maintenance of end-to-end traffic classification ML systems for adversarial domains. Own model lifecycle from offline evaluation to millisecond-edge deployment, build certified offline-to-online data pipelines, establish rigorous evaluation and leakage-prevention, optimize inference under strict latency/cost budgets, integrate scoring with mitigation workflows, and provide cross-functional leadership and mentorship.

Lead analytics partner to Community Support, driving data-driven roadmaps, scalable reporting and measurement, causal inference and experimentation, and improvements to agent/guest/host experiences via analytics, modeling, and stakeholder influence.

Lead backend architecture and apply AI to Airbnb's communication and partner-integration platforms. Build scalable notification and messaging systems, collaborate cross-functionally, write production code, perform design and code reviews, and mentor engineers.

Lead the Payments Insights Analytics team, utilizing data and AI/ML for strategy execution, operational excellence, and stakeholder communication.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.