Jobs at NICE

The Global Program Manager manages NiCE's GSI partnerships, aligning global and regional teams to enhance partner performance, track execution objectives, and improve processes for successful partner engagement.

Maintain and modernize UI, server, persistence, and integration layers of a fraud detection platform; diagnose production issues; implement product enhancements; keep frameworks patched and secure; improve test coverage and engineering quality; lead reviews, mentor engineers, and participate in releases and on-call rotations.

Lead Client Services Project Manager drives client-facing project implementation, managing full lifecycle from planning to execution while ensuring alignment with GSI partners and SOW.

The role involves expanding NiCE's presence in the U.S. market, selling AI and SaaS solutions, managing sales cycles, and achieving booking targets through direct and partner ecosystems.

Lead technical and functional sales for NiCE by gathering requirements, delivering tailored demonstrations and POCs, responding to RFIs/RFPs, and influencing stakeholders from C-level to frontline to win complex enterprise deals.

The Principal Project Manager leads enterprise-scale AI programs, ensuring successful delivery, managing risks, and mentoring project teams, coordinating with executives.

The Portfolio Solutions Engineer supports sales by providing technical expertise, engaging with clients, and delivering tailored solutions for financial services, particularly in fraud detection and AML systems.

Drive enterprise customer adoption and retention for Cognigy by delivering strategic guidance on conversational and generative AI solutions. Conduct discovery, define success metrics, run executive business reviews, coordinate implementations, craft proposals, and collaborate with sales and technical teams to expand accounts and ensure ROI and advocacy.

The AI Forward Deployed Engineer designs and deploys AI-driven solutions, collaborates with customers, develops integrations, and enhances automation technologies.

The Partner Executive role at NiCE involves engaging with clients to deliver exceptional customer experiences, leveraging AI and cloud technologies to drive innovation.

The Partner Value Solution Engineer empowers partners by providing technical guidance, developing enablement programs, and managing relationships to enhance the selling and delivering of NiCE solutions, particularly within AI and customer experience technologies.

Senior cross-functional leader who designs and enforces a repeatable go-to-market orchestration model. Owns product commercialization, field enablement, competitive intelligence integration, and closed-loop feedback systems to improve sales productivity, time-to-market, and GTM consistency across product, marketing, sales, enablement, and customer success.

The role involves engaging C-suite leaders to define and lead AI and agentic transformation programs, focusing on strategy execution, cloud migration, change management, and cross-domain impact.

The Solutions Architect will design and implement advanced Conversational AI solutions, manage projects, provide technical insights, and enhance customer value through collaboration and training.

The role leads AI adoption across business functions, prioritizing use cases, building business cases, and driving organizational change necessary for successful implementation. It requires collaboration with IT leadership and the presentation of ROI to business stakeholders.

The Managing Consultant leads executive-level engagements, translating complex data into business narratives, and collaborates with analytics teams to deliver insights and outcomes for senior audiences.

Lead presales activities including discovery, technical deep dives, demos, RFIs/RFPs, and proof-of-value to drive enterprise deals for AI-driven customer service automation (virtual agents, knowledge, analytics, routing, omnichannel). Serve as technical advisor, craft differentiated proposals, track competitive landscape, and upskill internal teams.

Customer-facing senior engineer who configures, integrates, and deploys NiCE contact-center solutions. Performs technical architecture, database design, programming/configuration, business analysis, project lifecycle management, and mentors junior staff while ensuring client satisfaction across CRM, telephony, analytics, and related integrations.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.