Jobs at NICE

Maintain and modernize UI, server, persistence, and integration layers of a fraud detection platform; diagnose production issues; implement product enhancements; keep frameworks patched and secure; improve test coverage and engineering quality; lead reviews, mentor engineers, and participate in releases and on-call rotations.

The Global Partner Program Manager drives program evolution for a global partner initiative, enhancing partner experience and operational effectiveness through cross-functional collaboration, process optimization, and performance metrics.

Manage and optimize cloud-based streaming platforms, ensuring high availability and performance for real-time analytics. Collaborate across teams to enhance data pipelines and integrate AI solutions.

Design and implement scalable AI-driven data solutions across cloud platforms (Snowflake/Databricks/BigQuery). Prototype and productionize LLM-based systems for dynamic SQL, document and vector search, and semantic retrieval. Build vector search (OpenSearch), metadata/catalog layers, and governed AI data pipelines. Advise engineering leadership on technology direction, contribute code and architecture, and mentor global engineering teams.

Drive pre-sales for NICE Customer Service Automation by designing technical solutions, delivering demos, evaluating customer infrastructures, responding to RFIs/RFPs, and partnering with sales, product, and engineering to apply conversational AI, analytics, and digital engagement to CX problems.

The Project Manager will oversee customer-facing software and AI delivery projects, assist with documentation, track progress and risks, and communicate with teams.

The Account Executive is responsible for establishing and maintaining strategic relationships, achieving sales quotas, and negotiating enterprise agreements in the financial services sector.

The Forward Deployed Engineer will architect and implement scalable AI agents for enterprises, overseeing the entire lifecycle and collaborating with clients on solutions.

Provide hands-on technical implementation, integrations, configuration, and onboarding support for partner customers. Troubleshoot complex issues, advocate for product enhancements, liaise with TAMs and Partner Success Managers, create enablement content, and share best practices across partner accounts. Travel up to 20%.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

The role involves enabling partners to build AI Agents on the Cognigy platform through hands-on technical support, workshops, and mentoring on JavaScript and integrations, while collaborating closely with internal teams.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

Seeking an experienced Enterprise Account Executive to drive sales, close large deals, and collaborate with partners in the U.S. market.

Lead and scale strategic technology alliances (Salesforce, ServiceNow) for SLED/public sector: build joint GTM plans, drive co-sell/co-market pipeline, track revenue KPIs, and coordinate cross-functional execution with Sales, Marketing, Product, Legal, and Engineering.

The Partner Acceleration Executive develops and scales relationships with Global System Integrators, drives revenue growth, and ensures collaboration across partner activities to align with company strategies.

The Account Executive will drive new business in Public Safety agencies, managing the sales cycle and building strong relationships with stakeholders across a seven-state territory.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Sell NiCE Actimize enterprise solutions to financial services clients by building and maintaining C-level relationships, leading sales cycles, negotiating enterprise agreements, meeting annual quotas, and identifying opportunities driven by technology and AML requirements.

Lead presales technical discovery, demos, POCs and solution design for customer service automation and conversational AI. Craft RFI/RFP responses, drive proofs-of-value, track competitive landscape, and upskill teams to accelerate enterprise deals.

Sell NiCE CXone Mpower and related AI/contact-center solutions to enterprise and commercial accounts. Identify new opportunities, build strategic C-level relationships, negotiate enterprise agreements, meet annual quota, and coordinate cross-functional teams to implement solutions and expand market share.